Impossible to start a repair order

cpcohenuk · Dec 26, 2021

Is anyone else aware of this issue and able to advise?

I have a shiny new Series X which won't turn on. The problem appears to be faulty hardware; it needs a repair by Microsoft.

But the interface for creating a repair order at account.microsoft.com is not working properly. I reach the stage where it asks for an address, and then it dies with a fairly useless error message "Sorry, something went wrong.We’re not sure what happened, but refreshing the page may help, or trying again in a little while."

Does anyone know if there's a solution to this or an alternative way to get in touch with Microsoft to set up a repair order?

Thanks

[from the UK]

:)

Scanerboy

Tried from December too same issue. Even chat agent couldn't create order till this day

cpcohenuk

Tried that too for several days now.

It's another dead end:

- there is no Web Chat available AFAIK except for the virtual agent, or community.

- Request a Call brings up a Virtual Agent to collect the mobile number

- Virtual Agent CAPTCHA passed OK

- Input my mobile number (valid UK number, same as on the account)

- Every time I get the following error:

Jamie1993

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

Have you tried using another web browser like Microsoft Edge?

Thanks

Jamie

XBF - Evie

Hello all,

Thank you for your patience while we investigated this issue. Our support team has informed us that they deployed a fix for this issue. If you are still experiencing this issue while requesting a warranty service request, please let us know!

Sincerely,

XBF – Evie

Xbox Customer Success Manager

Microsoft Community

Jamie1993

Have you tried contacting Xbox support via the link below:

https://support.xbox.com/en-GB/contact-us

Selecting through different choices should bring up the Xbox support

Impossible to start a repair order