Impossible to renew my subscription

Discus and support Impossible to renew my subscription in XBoX on Consoles to solve the problem; Hi Xbox Support. :) I try to renew my subscription for my Xbox Live account, but I got problems. It is written I have to pay to restore my... Discussion in 'XBoX on Consoles' started by Loonnie, Dec 5, 2017.

  1. Loonnie
    Loonnie Guest

    Impossible to renew my subscription


    Hi Xbox Support. Impossible to renew my subscription :)

    I try to renew my subscription for my Xbox Live account, but I got problems. It is written I have to pay to restore my subscription, as you can see here:

    Impossible to renew my subscription [​IMG]

    However when I try to pay by clicking on "Pay now" with my credit bank card, I get the message below for the past three last days. Nothing changes for 3 days and I'm not able to play with my account on Xbox Live. I try with another bank card to be sure it
    was not a problem with the bank transaction, but I got the same message.

    Impossible to renew my subscription [​IMG]

    My user account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Could you help me about it please? Thank you in advance !

    :)
     
    Loonnie, Dec 5, 2017
    #1
  2. Orelskitos
    Orelskitos Guest
    Impossible to renew my Xbox live subscription

    Hi,

    My credit card expired last month and I forgot to update the payment method used in order to renew my Xbox live subscription. I received an e-mail saying that the renewal payment hasn't been processed as my card expired, so I added another payment method
    and tried to use it in order to pay. I hit the "pay now" button but nothing seemed to happen. When I check my past orders, I can see that the payment for my renewal is still pending with my old credit card. What should I do?

    Thanks!
     
    Orelskitos, Dec 5, 2017
    #2
  3. gds1972
    gds1972 Guest
    Impossible to renew my Xbox live subscription

    Hi

    It is possible that you may have a past due balance on your account that will need to be cleared before you can renew your Xbox Live subscription.

    To check and pay a past due balance please
    use this link    .
     
    gds1972, Dec 5, 2017
    #3
  4. gds1972 Win User

    Impossible to renew my Xbox live subscription

    Hi

    It is possible that you may have a past due balance on your account that will need to be cleared before you can renew your Xbox Live subscription.

    To check and pay a past due balance please
    use this link    .
  5. gds1972 Win User

    Impossible to renew my Xbox live subscription

    In that case I would suggest you try contacting the Xbox Support team by using the link below and requesting a call back and hopefully they will be able to help change your payment method and resolve the issue.

    https://support.xbox.com/contact-us
  6. Orelskitos Win User

    Impossible to renew my Xbox live subscription

    Hi

    It is possible that you may have a past due balance on your account that will need to be cleared before you can renew your Xbox Live subscription.

    To check and pay a past due balance please
    use this link    .
    Hi,

    Thanks for your reply, but I already checked that.

    The pending payment is bound to my expired card, I tried to pay with my new card but that didn't work.

    I don't know what to do.
  7. SingCongButas25 Win User

    problems with live gold

    Hi Dream4k3r!

    If you have activated the 1 month free trial last December 27th, then your renewal date should definitely be January 27th as that will be the end of the trial and when this subscription will renew if you didn't turn off the auto renewal.

    With regards to your live trial subscription. Its impossible for you to redeem a trial subscription on top of an active 1 month subscription. If your gold seems to be not appearing properly on your console. I would suggest removing your profile then signing
    back in to refresh your account and gold on the console.
  8. sebas shady Win User

    Xbox gamepass ultimate vencido[Xbox game pass ultimate vencido]

    I do not understand ... then I have to wait for it to renew? and when it was renewed ... they took money from my card and it still keeps asking me to renew that subscription, I'm scared that I lost that money and the subscription won't be renewed
    ... I want the subscription renewed or my money ... it is incredible that this happens, because I took that charge if it was not going to be renewed
Thema:

Impossible to renew my subscription

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