Impossible to open

Try getting all the latest windows updates by typing 'check for updates' in the windows search bar (win10 only). Then when the window appears click on the button a few times (some updates won't appear until you install previous ones).

After the updates are all installed and clicking the button does nothing, reboot and then start Jigsaw.

If this doesn't work, write back and provide your DXDiag information (type dxdiag in search bar, then click on the "save all information" button in the window that appears and then save and email the file.

Hello, ash400000. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you using Windows 10 or 11? Also, can you play other games that are not Xbox related (like Steam games) just fine? Is this hapenning with all games or just some?

Ok, so it just happens with Game Pass on Xbox App.

Would you please try these steps?

First, see if Windows is updated:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click Download and Install Now option, if available (check for optional updates too);

After that:

- Completely uninstall Xbox App (and Xbox Companion App if you have it). Use their own uninstaller (just search for Xbox on Windows Start and click on uninstall).

- After uninstalling, go to Start > Type PowerShell > Right click it and select “Run As Administrator” > Type the following command and press Enter (you can run one at a time):

Get-AppxPackage Xbox | Remove-AppxPackage

Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers

(If you receive an error when executing any of these commands, don't bother. Just follow the other steps here)

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete "GamingServices" and "GamingServices.net" (if they're still there).

- Click on Start > Credential Manager > Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.

- Delete Accounts and Cache folders at:

C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Gaming > Xbox Networking > Fix it.

- Go to Start > Settings > Gaming > Game Mode > Set if OFF.

- Go to Start > Settings > Accounts > Sign-in Options > Privacy > Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

- Press the Windows Key + R. Type WSReset.exe and press Enter.

- Restart Windows.

- If you're using a proxy, please stop using it for now:

- Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if Date and Time is set correct. Uncheck "Set the time automatically", do it manually.

- Open Microsoft Store and make sure you are logged in with the correct account.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft/Xbox account.

If you still have issues, please let me know.

Hello Lucas,

Thank you for your answer. Actually, I'm using Windows 10. I play other game in Steam and Origin and I never had this problem, only in the Xbox game pass with certain game.

Yes, it should run in bridge mode. Do you have any other devices between the Zyxel and the ISP?