IMPOSSIBLE TO GET PHONE SUPPORT???

1) I wasn't asking for refound for the game, since I didn't bought it as you said. I mentionned it in my post, I'm looking for a refound on Premium only.

2) I didn't consume it, I have a total of 0 minutes played with the Digital game. I'm sure they have access to this data to confirm it.

3) When it didn't work with game pass, I tried downloaded it on Steam. didn't work neither but had my refound confirmation within 1 hour.

In due respect, it seems you didn't really read my post or red it too fast.

Well first it's DLC not.a game

Premium.is a DLC package and you can't refund starfield because you didn't buy the game

Generally you can't refund DLC because once you consume it you can't refund it

You have to look up starfield premium on your order history

Hello Darhyl,

Thanks for reply, but I srill feel helpless since again I hit a wall.

what you propose me is to try again what I did a dozen times on different days, I mentionned it already in my 2).

I always hit an error message when I do what you propose, something like : "We currently have a problem to give you the needed support please come back".

Now days pass and I can only see Xbox telling me soon "14 days are gone since your buy, sorry no refound.

Can I have a phone call from your side or a email that isn't a bot I can't reply to?

Thanks

Hi Guillaume! I'm more than happy to help you!

I'm sorry you are experiencing this with the game Starfield. No worries, let me help you sort this out.

I understand that you also tried to request a refund via the refund webform team and contacted Xbox Phone Support to no avail and I would totally feel the same way if I were in your shoes.

In this case, I would highly suggest you reach out to Microsoft Xbox Chat for better customer service support based on my personal experience.

To contact Xbox Support Live Chat, follow these steps:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

Lastly, please be advised that we are only Xbox users here in this community just like you. We are not Microsoft employees and we do not have tools to access your Microsoft account.

For reference link: https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there,

it's impossible to move subscriptions from one account to another, it may be best to contact Xbox Support via Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us they are able to determine if you can get a refund when cancelling the subscription and use that refund to get a subscription on the correct account.