"Impossible to connect to store"

Lattughina7 · Sep 22, 2016

Hi everyone, I'm new in the xbox world but I was able to manage the first problems but now I don't realy now how to solve this: few days ago I've buyed a game fro the shop, no issues. Than I tryed to buy another one but the xbox show me a message that says
that to check the Internet connection and is not possible to access to the shop. I thought maybe is that game, but even if I try to buy wathever game always same message. My Internet connection is perfect as always, i can access to everything, my credit card
is not empty, I also waited 3 days, thinking hat maybe was a server maintenance or something, so please, tell me what I can do?

:)

Lady Explicit · Sep 22, 2016

"Go To Store"

The new map pack for Call of Duty II came out today, I purchased the map with my own money. Played a few games, then my Xbox froze. Of course, i restarted and tried to play but the game was telling me to go to the store. i did, re downloaded the game. dash
boarded, even turn off my console. Nothing seems to work. Can i get some help to let me play the map pack .

Lancearrow1 · Sep 22, 2016

"Go To Store"

Hey Lady,

As jkboyz3 said, make sure you removed the dlc before redownloading it. If you did do that, you should clear your system cache. System Settings> Memory/Storage> Press (Y) on hard drive> Clear System Cache> Yes.

If this does not work, let us know.

Mister Maka · Sep 23, 2016

Hey there Lattughina7!

Have you attempted any steps to resolve this? If you haven't give a power cycle a try, I suggest giving that a go first by holding down the power button for 8-10 seconds until your Xbox One shuts off. If you're still having trouble after that please try
resetting your network by unplugging network hardware for 30 seconds.

Let us know how it goes.

Corentin Baudrit

Same problem, Impossible to connect with facebook with games on the store, cookie window is broken, is a fix on the way ?

Mister Maka

Hey there Lattughina7!

Have you attempted any steps to resolve this? If you haven't give a power cycle a try, I suggest giving that a go first by holding down the power button for 8-10 seconds until your Xbox One shuts off. If you're still having trouble after that please try
resetting your network by unplugging network hardware for 30 seconds.

Let us know how it goes.

XBF Steven R

Hey there Daring!

Sorry to hear that you're dealing with this issue trying to get connected to Fifa.

I would say that if you haven't yet, you may want to go ahead and try some troubleshooting for both network problems which could be found in our

Xbox One Connection and Network Solution as well as for gameplay issues as outlined in our

Xbox One Game Freeze Solution.

When you get a chance, give those steps a shot and let us know how that helped.

Thanks!

choppyseize

You may want to try clearing the MAC address too. To do that just go to your network settings, click advanced network settings, alternate MAC address, select clear, then reset. Your console will restart at that point.

Whitey Black

essayez de redémarrer votre console. Veuillez maintenir le bouton d'alimentation situé l'avant de la console pendant environ 15 secondes jusqu' ce que le voyant d'alimentation s'éteigne. Attendez environ 60 secondes, puis rallumez-le. Assurez-vous de
voir l’écran de chargement de l’animation verte «XBOX ONE» lors de la remise sous tension.

[Translation - try restarting your console. Please hold the power button on the front of the console for about 15 seconds until the power indicator turns off. Wait about 60 seconds, then turn it on again. Make sure you have the "XBOX ONE" green animation
loading screen when you turn on the power again.]

"Impossible to connect to store"