Impossible to cancel the purchase of a game and have one contact per chat

I don't want to call ( I don't even speak English) I just want a chat with a support member.

I think you might of misread my message, The link I gave you is the way to do it without a phone call .

Hello, I bought 'Rise of Nations: Extended Edition' by mistake thinking it was an Xbox One game. In addition, the game is entirely in English.

I have an error on the refund because of my Windows telemetry settings and I am only offered to contact the support by phone.

I desperately searched for a chat or an email address without success.

How can I cancel my purchase n°2134718236 without using the phone?

Thank's

There is a way to ask for refunds without a phone call, https://support.xbox.com/en-US/contact-us Press billing & account. When the virtual assistant appears press , press See other Options. Under Payment issues, press request a refund. Step 3 is there

Chat support is not offered in all regions and may nit be an option for you. Phoning or requesting a callback may be the only option that is available for you. Just go slow and be patient and imIsure you will have no difficulty. Your English is well enough
for us to understand you, I'm sure you will have no problem.

Hi you can try this link here

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Thank you for your answer but your link to a 404 error:/

I don't want to call ( I don't even speak English) I just want a chat with a support member.