impossible de se connecter à xbox live [Can not connect to live xbox]

Cannot sign in to Xbox live on Xbox 360.

Always Error code 807b01f7.

I have followed all the procedures on the media, emptied the cache etc., the problem persists.

Cannot reach an advisor by phone

We are left to ourselves, without any assistance, it is totally unacceptable.

Hello Raymond Radiguet,

Hope you are doing well. Please follow this link,,,,,, https://support.xbox.com/en-US/help/errors/xbox-360/error-code-807b01f7#:~:text=Status%20Code%3A%20807b01f7,your%20connection%20to%20Xbox%20Live.&text=Check%20the%20Xbox%20status%20page. Follow every step. Hopefully, your problem will be solved.

Thanks

Hey there, jeanguy46!

I'm sorry to see any issues connecting to Xbox Live! Sometimes, on Xbox 360, if you run the

Xbox Live Connection test after getting Gold, this will trigger a refresh of your account and you will be able to connect up to the service. However, if that doesn't work, be sure to

remove and re-add your profile to the console.

Let me know how it goes! We'll dig into other troubleshooting after you try this if it's needed.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Il est impossible de se connecter au xbox live, les onglets "accueil", "communauté" et autres ne sont pas affichés sur le menu d'accueil. Il est également impossible de rejoindre ou même d'inviter un ami a un groupe. Les jeux et applications
nécessitant donc une connexion réseau sont donc inutilisables.

[Translation-It is not possible to connect to Xbox Live, the tabs "Home ", "community " and others are not displayed on the Home menu. It is also impossible to join or even invite a friend to a group. Therefore, games and applications that require
a network connection are unusable. ]

Hi War,

Sorry to hear about the connection troubles. Let's see what we can do.

To get a better idea of your network setup, please reply to the bold info below. We can work from there. : )

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

Les fenêtres contextuelles permettent-elles de se connecter Xbox Live?

Ceci est fait en utilisant un traducteur.

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[Mod Translation - Can popups connect to Xbox Live?

This is done using a translator.]