Impossibilité d'achat

Hello,

When you went to make the purchase on the website, did you have pop-ups enabled? If you click on "See Price" is should take you to the

360 Marketplace page, where you can then purchase the game and use a credit card to purchase it. With the game being in the 360 Marketplace, you won't be able to use credit on the account for it unless the purchase is made on an Xbox 360.

***************

Bonjour,

Lorsque vous êtes allé faire l'achat sur le site Web, avez-vous activé les fenêtres contextuelles? Si vous cliquez sur "Voir le prix", vous devriez vous rendre sur la page

360 ​​Marketplace, où vous pourrez ensuite acheter le jeu et utiliser une carte de crédit pour l'acheter. Le jeu étant sur la place de marché 360, vous ne pourrez pas utiliser de crédit sur le compte moins que l'achat ne soit effectué sur une Xbox 360.

Bonjour,

il y a un problem tres frequent quand on achete un jeue de xbox original ou xbox 360 dans un xbox one. Habituellement on doit achete ces jeux dans le microsoft store en utilisant un ordinateur, pas sur xbox.com, mais sur microsoft.com (je suis en italie
mais je croix que en france c’est le meme). Tu peux essayer dans google: ‘star wars knights of the old republic xbox one’, le premier resultat devriet etre le jeu.

Quand je doit acheter un jeu de xbox original or xbox 360 pour ma xbox one, je utilize microsft.com store.

Ce link est ou je achete xbox original and xbox 360’ jeux, c’est deja le microsft store en francaise: https://www.microsoft.com/fr-fr/p/s...blic/bs8lfd7729cl?activetab=pivot:overviewtab

En anglais je peut etre plus precise sur le chose a faire

Hi, sorry my bad french. Anyway, it is a very common problem: if you want to buy an xbox game from previous generations (original xbox and xbox 360) through an xbox one, you may encounter that problem. For me, a solution is to buy it through the website:
not xbox.com, but microsoft.com. I just type the name of the game on a browser (such as google, bing etc), followed by ‘xbox one’, in this case i would just enter: ‘star wars knights of the old republic xbox one’. The first result is quite always a page from
the microsoft store called (in italian, so in french may be different): ‘buy star wars knights of the old republic - microsoft.store.it’. From here you will just have to sign in using the account from xbox (gamertag/mail and password of course), then you may
have to search again the title of the game, and then buy it.

I understand you have already try this (or just through xbox.com site), but i believe this could be the only possible way.

Honestly, i do not believe it could be a problem about parental control, it seems something more like to a bug of some sort, especially because you can’t press the ‘buy’ on the xbox one (which is the exact same thing that happens to me for xbox original
and xbox 360 games).

Hope this helped.

Hey there,

We will be locking this thread due to it being revived by a new post. If the issue is on going, we recommend creating a new thread. We will be more than happy to answer any questions. Thank you and happy
gaming!

Pour plus de clarté, vous avez utilisé 30€ de votre 35€, et la reste
pouvez pas utilisé? Ou c'était 35€ aussi qu'un autre 5€ sur votre compte que vouz pouvez pas utiliser?

Si c'est la première option, vous êtes certain que le prix (taxes comprises) n'est pas supérieur 5€?

Translation: [ For clarity, you used € 30 from your € 35, and the rest can not used?
Or it was 35 € as another 5 € on your account that you can not use?

If this is the first option, are you sure that the price (including taxes) is not more than € 5? ]

check your settings over at http://account.xbox.com/settings

There you can choose if you are able to join clubs.