Impossibile installare gioco [Edit - Translation] - Unable to install game

YvonneOrban · Mar 10, 2020

Salve, ho comprato un gioco sullo store, ma al momento dell'installazione mi si apre una finestra con scritto "non disponi di un dispositivo valido collegato al tuo account" ma andando a controllare il pc in uso è collegato ed è tutto ok. Ho anche fatto
l'aggiornamento all'ultima versione di Windows ma nulla. C'è un modo per riuscire ad installare questo gioco?

[Edit - Translation] - Hi, I bought a game on the store, but upon installation, a window opens saying "you do not have a valid device connected to your account" but going to check the pc in use it is connected and everything is ok. I also upgraded
to the latest version of Windows but nothing. Is there any way I can install this game?

:)

YvonneOrban

Is the game you purchase able to be played on a Windows PC?

I think so

I bought The Sims 4

XBF Leo G

Hi YvonneOrban,

Thank you for posting on the Xbox forums. As the question has been answered, I will go ahead and lock this thread to prevent repetitive answers. Feel free to come back anytime if you have a question or issue. We
will be more than happy to answer any questions and provide solutions. Thank you again and have a good day YvonneOrban!

MRallamagoosa

Sì in caso di acquisto accidentale dovrebbe essere possibile chiedere il rimborso. Ti aggiungo il link con le varie informazioni:

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

-[Translation - Yes in case of accidental purchase it should be possible to ask for a refund. I'll add the link with the various information:

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund]

YvonneOrban

La versione presente nello store Microsoft di The Sims 4 è solo per Xbox e non è tra l'elenco dei titoli play anywhere, quindi non è possibile usarla su PC. La versione PC la puoi acquistare
direttamente sul sito EA ed è eventualmente inclusa in origin access.

-[Translation - The version present in the Microsoft store of The Sims 4 is only for Xbox and is not among the list of titles play anywhere, therefore it is not possible to use it on PC. The PC version can be
purchased directly on the EA site and is possibly included in origin access.]

è possibile allora avere un eventuale rimborso?

-[Translation - Is it possible then to have a possible refund?]

XBF Chris J

Hello YvonneOrban,

Thank you for keeping us updated. Looking at the Xbox store for The Sims 4, it looks like it is only compatible with Xbox One. Check out this link for a description involving the game's capabilities and what platforms its available on: The
Sims 4 Xbox Store

If The Sims 4 is available on PC, it is not through the Microsoft/Xbox store, unfortunately. They may have there own client or use a different PC platform like Steam.

Impossibile installare gioco [Edit - Translation] - Unable to install game