Imposibilidad de instalar en W10 vía Store de Microsoft -[Translation - Inability to...

Hello Mario,

Thank you for posting on the Xbox forums. We understand that you are unable to install Astroneer on Windows 10. We recommend making sure that

Windows 10 is up to date. The Microsoft account website shows you the
status of your subscriptions. Does your Xbox Game Pass Ultimate subscription appear activeon your account? You can download the Xbox (Beta) app from the

Microsoft Store website. Once the installation is complete, you can try some of the steps that were provided to you. We have a support article which provides

troubleshooting steps for game installations on Windows 10. Be sure to let us know the results!

Já desinstalei e tentei instalar de novo,mas sem sucesso,a loja Microsoft Store diz que já está instalado,vasculhei e vi que não estava,tentei instalar de novo mas não acontece nada.

[Translation-I have uninstalled and tried to install again, but without success, the store Microsoft store says it is already installed, searched and saw that it was not, tried to install again but nothing happens.]

Ya intentase ir a la microsoft store dentro de la misma xbox, y de ahi buscar el juego y darle iniciar o instalar?

Hola, gracias por publicar en los foros de Xbox!

Usted necesita recuperar la cuenta con la que compró el juego. Si usted no recuerda esa dirección de correo electrónico entonces es imposible adquirir el juego.

Aunque tenga su estado de cuenta, Microsoft no puede entregarle información como correos electrónicos y contraseñas.

DE HECHO EN EL SOPORTE DE XBOX VÍA TELEFÓNICA YA CHEQUE Y MI GAMERTAG SI EXISTE CON EL NOMBRE QUE USABA EN EL JUEGO Y ESTA RELACIONADO CON DOS CORREOS A LOS QUE TENGO ACCESO, AHORA EL DETALLE ES DE QUE EN MI CUENTA DE MICROSOFT O DE LA TIENDA MICROSOFT STORE
NO APARECE EL JUEGO, DE HECHO ENTRANDO AL SOPORTE Y SUGERENCIAS DE MOJANG SUGIEREN PRIMERO RECUPERAR EL ID DE TRANSACCIÓN Y DE AHÍ PODER RECUPERAR LA CUENTA, ¿EN MICROSOFT, NO HAY ALGUNA FORMA DE REALIZAR ALGO SIMILAR?

-[Translation - N FACT IN THE SUPPORT OF XBOX VIA TELEPHONE ALREADY CHECK AND MY GAMERTAG IF IT EXISTS WITH THE NAME THAT I WAS USING IN THE GAME AND IT IS RELATED TO TWO MAILINGS TO WHICH I HAVE ACCESS, NOW THE DETAIL IS THAT IN MY MICROSOFT
ACCOUNT OR MICROSOFT STORE SHOP DOES NOT APPEAR THE GAME, IN FACT ENTERING THE SUPPORT AND SUGGESTIONS FROM MOJANG SUGGEST FIRST TO RECOVER THE TRANSACTION ID AND THEREFORE, BE ABLE TO RECOVER THE ACCOUNT, IN MICROSOFT,
IS THERE ANY WAY TO DO SOMETHING SIMILAR?]

Diego eu aceitando ser Insider, não irá instalar o SO de teste no meu Xbox? Estou com medo de instalar essa versão cheia de bugs.

[Translation-

Diego accepting to be Insider, will not install the test OS on my Xbox?
I'm afraid to install this version full of bugs.]