Important information on the Halo 5 Collector's Disc Swap that's NOT on the page

Zanzibar-B993C0DE-DCF6-4520-A61C-9FFC688DECFD · Oct 20, 2015

As you may know, the Halo 5 Collector’s Edition doesn’t come with a physical disc, but Microsoft will allow you to contact MS Support to get one by giving the download code to a MS tech support agent and giving your gamertag,
address etc.

The disc swap information page is here:
http://support.gtm.xbox.com/en-US/xbox-one/games/halo-5-guardians-disc-swap

An important bit of information that is NOT on that page is that you’ll already need to have your XB1 console registered to your Microsoft/Xbox Live account. If you haven’t registered yet they can do so via chat, but If you don’t
have access to your serial number they won’t be able to complete the request. I was at work when I tried to do it and

was told to try again when I had access to the serial number.

Your XB1 console is not automatically registered to your XBL account and they can’t ‘look up’ the serial number based on the last XB1 console you logged into.

:)

onyxishere · Oct 20, 2015

Halo 5 collectors edition disc swap doesn't work

That is odd indeed. According to the support page a console serial number is not one of the requirements for doing the swap.

support.xbox.com/.../halo-5-guardians-disc-swap

I would try contacting them again and point out the support page does not list that as a requirement.

Eden0032 · Oct 20, 2015

Halo 5 Disc Swap process is not as easy as it sounds.. Microsoft, take note.

Hi there!

All of the information about this process can be found here:
support.xbox.com/.../halo-5-guardians-disc-swap.

I'm not sure where you are getting your information about the false shipping times and extra information.

All you need to do is contact Xbox Support and they will be able to swap your unused code for a physical copy.

I hope this helps.

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ngocphi · Oct 20, 2015

You never could automatically register it

You had to do it on the website manually even with 369 or original or the one

Thats normal for all consoles as you couod be using someone elses console

There is only one account that a console can be registered to

ngocphi · Nov 1, 2018

You signing into an console would be problematic if your friend that you signed onto his console ever requires repair as you would be registered owner

FearedNightmare

Hello

The support page on this matter only states the Limited Collector’s Edition of Halo 5: Guardians, but since you do have to contact official support for it you can always ask them if the code from the console is valid for this exchange as well. Just be aware
that you will only get the disc, you won't get it in a case because the case itself is supplied in the Limited Collector’s Edition of Halo 5: Guardians.

Disc swap information for Halo5: Guardians

support.xbox.com/.../halo-5-guardians-disc-swap

ngocphi

You never could automatically register it

You had to do it on the website manually even with 369 or original or the one

Thats normal for all consoles as you couod be using someone elses console

There is only one account that a console can be registered to

ngocphi

You signing into an console would be problematic if your friend that you signed onto his console ever requires repair as you would be registered owner

LeiAiAleiAica

Just to clarify. If the disc comes from this:

www.microsoftstore.com/.../productID.320863100

Then you can get request for a Disc Swap. If you scroll down to the bottom of that link. It will give you information about the disc swap. But if the digital copy came from the console like this:

www.microsoftstore.com/.../productID.319985900

Then it is not eligible for Disc swap.

ngocphi

Xbox Support and 343 Industries are offering customers the opportunity to exchange digital codes for physical versions of the game. This offer is available in the following markets: North America, Europe, Africa, the Middle East, and Mexico. In order to
be eligible, the following must be true:

You have received your Limited Collector’s Edition of Halo 5: Guardians.

You have not redeemed the code for the digital version of Halo 5: Guardians.

Fyi the reason they are doing this is because you got a prepaid to predownload it with the collectors edition rather then a disk

The limited edition is a disk copy vs the collectors was a code with physical items like the guardian etc

support.gtm.xbox.com/.../halo-5-guardians-disc-swap

Important information on the Halo 5 Collector's Disc Swap that's NOT on the page