IMPORTANT: How to Contact Xbox Support (old one disappeared)

Discus and support IMPORTANT: How to Contact Xbox Support (old one disappeared) in XBoX on Consoles to solve the problem; Hey there! here! I have searched page after page and my old post has mysteriously disappeared just within the past day or two. So here it is again!... Discussion in 'XBoX on Consoles' started by dtfkl, Apr 21, 2019.

  1. dtfkl
    dtfkl Guest

    IMPORTANT: How to Contact Xbox Support (old one disappeared)


    Hey there! here! I have searched page after page and my old post has mysteriously disappeared just within the past day or two.

    So here it is again! (luckily I saved a copy of my format)

    UPDATED!

    Hello there, A LOT of people find themselves having issues that may only be fixed by Microsoft Support, so with that being said I would like to share a step by step tutorial on how to Contact Microsoft or setup a Call Back

    1. To start Click Here

    2. Click the category related to your problem

    3. Click "See Contact Options"

    3. Click on the related problem from the selection

    4. This will show you an approximate fix for your problem, alternatively, click "Show Contact Options"

    5. Once clicked you may choose between "Chat with Xbox Support" and "Request a Call from Support"

    6. Fill in required information and you'll be on your way to fixing your issue!

    Note: With this method not ALL issue are able to be solved this way in ALL regions. Some issues may give you the option to "Message with an Xbox Gamer" (which will pair you with another gamer), in cases where your issue leads you to the forums
    it will hopefully be solved by either an Ambassador or a Microsoft Agent | Moderator. In cases that your issue leads you to "Chat with Xbox Support" or "Request a Call from Support",Xbox Support will
    do their best to ensure your issue is solved.

    Below is a Table showing options Available for each

    [table][tr][td]Account Management[/td][td]Games & Apps[/td][td]Console & Accessories[/td][td]Password & Security[/td][/tr][tr][td]Charges on my account[/td][td]My game won't start[/td][td]Set up my Xbox One console[/td][td]Recover my account[/td][/tr][tr][td]See my purchase history[/td][td]Where's my DLC?[/td][td]System Update[/td][td]Forgot password[/td][/tr][tr][td]Payment & billing[/td][td]Can't redeem a code[/td][td]Xbox won't turn on[/td][td]Online safety[/td][/tr][tr][td]Request a refund[/td][td]Deals, prices & availability[/td][td]Can't connect to Xbox Live[/td][td]How to protect my account[/td][/tr][tr][td]Subscription changes[/td][td]Backcompat catalog[/td][td]Controller not working[/td][td]I've been banned[/td][/tr][tr][td]Cancel my subscription[/td][td]Known game issues[/td][td]Warranty, service & repair[/td][td][/tr][tr][td]Turn off auto renewal[/td][td]Pre-orders[/td][td]Check error messages & codes[/td][td][/tr][/table]

    Key: Bold = Able to Chat or Setup Call | Italics = Post in Forum or Message with an Xbox Gamer | Underlined = Click on the green button provided which will take you to the approximated solution location
    (this may open another tab/window).

    Also: For certain regions this will show an option to request a callback and for others it will show the phone number(s) available to call.

    Keep in mind that the region in the bottom left corner must match the region the user is in. Click Here

    Hopefully this makes A LOT of peoples lives and questions easier to solve as this is IMPORTANT KNOWLEDGE I think everyone should know how to do.

    Your Friendly Neighborhood Ambassador,



    :)
     
    dtfkl, Apr 21, 2019
    #1
  2. Smwutches Win User

    IMPORTANT: How to Contact Xbox Support (old one disappeared)

    Your original thread is here. As this is a duplicate thread, I am going to lock it.
  3. {Parity} Win User

    Premium upgrade

  4. XBF Chris J Win User

    Need help with xbox live gold subscription

    Hello Jordan,

    Thank you for posting here on the Xbox forums. Unfortunately, there is no one on the forums that can manage your account and subscriptions. I recommend contacting a live agent to go over any possible options you may have.
    Contact us here.

    If you need further assistance with requesting a callback, check out this thread :

    IMPORTANT: How to Contact Xbox Support or Have Them Call You!
  5. {Parity} Win User

    Microsoft credits???

  6. {Parity} Win User

    Why was the Microsoft Rewards quests changed on Xbox?

Thema:

IMPORTANT: How to Contact Xbox Support (old one disappeared)

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