I’m vary disappointed

I’m vary disappointed with Xbox Enforcement team over the phone. Figured make a post as buddy’s told me I should didn’t even know I could post something here.

My Xbox account was hacked in February to gain my gamertag that was my initials “KR” had for years since I had my 360. Then I contact Xbox right away as was upset all I got was to send them information and so they can gather what they needed. Done so. A
week later I get a message saying all information was correct, and that and will be under investigation a few days later. I get a message saying my account is now safe said my case will be closed thanks for choosing Xbox support....

They didn’t even give me a chance to resolve the case or help me what I was fusturated about I know good my account is good but I lost my gamertag all did was change my name but still I took lots of screen shots kept all my previous emails and case numbers.
I’m still fighting this case as I don’t want this to happen to anyone else

Thank you for understanding

:)

 

Dark Souls Remastered is unfortunately identical between the PS4 Pro and Xbox One X

Oh man, I’m so disappointed.

 

Biggest disappointment in 30 years of gaming

I can’t say I’m disappointed but if I ranked the Halo releases this one wouldn’t be in the top 1/2. Having gotten thru 5 missions I think I hate Locke.

 

W

 

hence why been so late to do something like this due fact life can be real busy sometimes.

Looking for any help, thanks !

 

also I should mention the email screen shots were taken on my girlfriends phone as Xbox told

Me to use a different email while contacting them.

 

So according to the representative when they did their investigation the gamer tag change that was done was done by your primary xbox so that means someone got on your xbox and changed your gamertag so they determined that your account was not compromised.

 

you can’t change your name on Xbox anymore

 

Yes, you can change your gamertag via the console.

 

wow I feel stupid didn’t think you could after using google found out how :/ Sorry but still that’s not the case , just me and my girlfriend in the household

 

Then did you ask your gf if she was the one who might have change your GT?

 

no only thing she knows is how to use Netflix

 

then you are just going to have to.questiom everyone who has been in your home and access to your console