I'm unable to use multiplayer function spite having an active Xbox Ultimate Gamepass

kahlil Alexander · Jun 29, 2025 at 1:22 AM

I as of yesterday started a subscription for Xbox Ultimate and after doing so queued multiplegames to be downloaded after Call if Duty and Titainfall 2 had been downloaded I attempted to play multiplayer but in both games it said that nynorofile did not have permissions. I have Restarted my Xbox, restarted the games several times, reset my Xbox, Removed and Added my account back onto the Xbox and Gonez through my settings both checking my multiplays peissions as well as network settings and after all of that I am still unable to play.

:)

SweetMonet

Hi, Kahlil! It's my pleasure to assist you with this today.

Kindly check first if you can see an active subscription(Game Pass Core, Game Pass Standard, Game Pass PC, Game Pass Ultimate) here and when it will expire/renew.

https://account.microsoft.com/services

Once confirmed, please turn off the recurring bill for your subscription.

Manage> Turn off recurring bill

If it's already off, select Turn on recurring bill

Then press and hold the Power button on the front of your Xbox until the console turns off.

Unplug everything from the back of your Xbox.

Wait 3 minutes, and then plug the power cord and HDMI back in.

Then, please check if that fixes the issue. Thank you!

ngocphi

I'm guessing since core .doesn't. have seige you got gamepass for console

You need to buy the game and no downloading doesn't count as a purchase

Then either get core or ultimate to play

Core only has 40 games and multiplayer

Ultimate has seige but includes multiplayer

Gamepass for console doesn't include multiplayer but has the gamepass library

LifeManager62

If "The Neighbourhood" is a online multiplayer mode, you need to have an active Gamepass Core or Gamepass Ultimate subscription to play online. It does not matter where you bought the game from, all paid games on Xbox require a Gamepass subscription to play online. Free to play games do not require a subscription to play online.

wi7bit

Hi john_022

Just to confirm, you have redeemed one month of GamePass, but do you also have Xbox Live Gold? as they are separate subscriptions.

Xbox Live Gold is required to play multiplayer. There is another subscription called GamePass Ultimate, that contains both.

Also, the active date sounds correct. If it was activated on the 22nd, then it would expire exactly one month later, being the day as the 21st. You have to include the day it activated.

Hope that helps.

ngocphi

First.gamepass core includes multiplayer and 40 games

Gamepass for console includes most of the gamepass library minus cloud games but no multiplayer

If you used a prepaid code it's not refundable your only option is to upgrade to ultimate

Ultimate includes gamepass games multiplayer and xcloud

Ultimate is cheaper then buying gamepass for console and core together

The only way to use the console credit.is to upgrade to ultimate which gives you an upgraded time at whatever rate it is now plus your month or 3 months

There isn't any 9.95 solution for what you want

I'm unable to use multiplayer function spite having an active Xbox Ultimate Gamepass