I'm trying to sign in.

Would you please elaborate more on the issue you are facing?

Hello, Gerald B. I'm Arturo, a community user like you, and I'll be glad to provide assistance with this today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I find it appropriate to ask if you could share more details about your inquiry.
For example, what's the full error code or message you see when attempting to download your profile on the Xbox 360? What potential solutions have you tried to fix this issue, etc.?

The more information you provide about your concern, the better I can assist.
Feel free to share pictures if needed; just make sure to hide personal information.

Thanks for taking the time to share more details.

Regards,

Arturo.

Hi

From the screen shot you posted it looks you do not have an active Xbox Live Gold and that is what is preventing you from joining. Can you please confirm if your membership is a Gold or Silver one?

Hi

From the screen shot you posted it looks you do not have an active Xbox Live Gold and that is what is preventing you from joining. Can you please confirm if your membership is a Gold or Silver one?

Hi Doe John69,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community