Im trying to sign in for my son but for some reason it's signing me into a completely...

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. Just to set your expectation that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.



Based on the information you've provided, it looks like you're signing in with a different email address. Please note that every email address you have on Microsoft has its own Gamertag when you sign in to Xbox. You may try checking other email addresses you have. On the other hand, you can also sign in here https://account.microsoft.com/family/home to see if your son's account is under your family and check the information for your son's account.

If you're unsure of your son's email address that was used to play the game, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account.

Hope the information above helps. Let me know if you need further assistance. Thanks!

Hey, Kevin !

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you. If I may ask, are you trying to sign in to your Xbox console or Windows PC?

Also, may I have the exact error message please upon attempting to sign in?

just got the xbox one for my son for christmas. we weren't able to sign into my account so we signed in w/ my son's account. that worked, but im still unable to sign in under mine to play w/ him.

Im trying to sign in to my xbox but it wont let me i just signed me out randomly and i try signing back in and it just took me to the profiles

Hi Arturo,

Thank you for your reply. I logged onto my son's iphone and went into the Minecraft "settings", but there is no "profile" submenu to select. I looked through all the submenus and didn't see any options that allow me to "Sign out".

When I click "Sign in" anywhere it auto populates my email address instead of my son's which I had put in at the beginning for some reason.

You're advice is greatly appreciated!

Thank you in advance,

Melissa