I'm trying to play online and I'm signed I and have wifi connected and it says I don't have ...

No I'm not using a PC just the Xbox. It connects to WiFi and I'm able to connect to live but when I try to play online or go to the online store it says the store is down or that the online server is down and I can only play content that's on the disc. Also when I go to the windows app on the Xbox it's a blank screen saying its unavailable

Hi Doe John69,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Doe John69,

Happy Holidays!

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Microsoft Store, Xbox app, and Minecraft Launcher must have the same credentials to avoid getting into login issues. If you're having with the Microsoft Store and Xbox app, let us know. Please send us a screenshot of the error message. The main goal here is to have access to Minecraft Launcher and play the game. So first of all, let us verify your credentials and know where your license is and be connected to Minecraft services.

If your login:

• Sign in | Minecraft - how you log in>
  
  • Sign in with your Mojang account - have you tried How to Migrate Your Mojang Account to a Microsoft - Home (minecraft.net) account
    
  • Sign in with Microsoft - MSA - you should be able to access your account here - https://account.microsoft.com/ If you have migrated your account - MSA must be the login of the Login | Minecraft
    
    • IF Yes - Minecraft license is in
      
    • | Microsoft Order History account
      
    • or log in | Minecraft
      
  • If not - Remember the security information you've associated with your account.
    

We hope it worked out for you. If not, please reply to this forum to let us know. We will be happy to follow you and help you.



Have a great day ahead of you.



Sincerely



Xbox Forum Moderator

Microsoft Community

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, please make sure that you’re signed in under the account where the game was purchased. Kindly sign in to https://account.microsoft.com/billing/orders, it should be stated as “completed” and once confirmed, simply remove and re-add your account to re-sync the license.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

You'll want to contact support and speak to billing to see if they can remove it. http://support.xbox.com/contact-us but if it's not attached to your account and they can't
find it on your account, contact the credit card company or whoever the funds came from and alert them to it and they can cancel the charge.