I’m trying to buy a game but it keeps saying my postal code is formatted wrong

Discus and support I’m trying to buy a game but it keeps saying my postal code is formatted wrong in XBoX Games and Apps to solve the problem; Anybody know how to correctly format your postal code ‍ 6ad2a75a-d592-4ff4-902f-71c63bc71f4b Discussion in 'XBoX Games and Apps' started by Gudalupe Garza, Dec 3, 2023.

  1. I’m trying to buy a game but it keeps saying my postal code is formatted wrong


    Anybody know how to correctly format your postal code ‍

    :)
     
    Gudalupe Garza, Dec 3, 2023
    #1
  2. Tomm_A Win User

    I’m trying to buy a game but it keeps saying my postal code is formatted wrong

    Hello Gudalupe,



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





    Thank you for your understanding.



    Respectfully,

  3. Tomm_A Win User

    I’m trying to buy a game but it keeps saying my postal code is formatted wrong

    Hello Gudalup,



    Greetings!



    Thank you for posting in Microsoft Community.



    It seems that you are having issue in making purchase due to an error of your postal code format. Let us check and see on what we can do to help resolve your concern in a timely manner.

    The format of postal codes can vary depending on the country you are in. If you are in the United States, the postal code should be in the format of five digits. If you are in Canada, the postal code should be in the format of six characters, alternating letters and numbers. If you are in another country, the format may be different. Double-check that you have entered the correct postal code for your location and that it matches the format for your country. You may check your account information and make sure the billing address in your account matches with the billing address in your payment instrument. You may check also from your card provider for the accurate information. To check your billing information, you can sign in to Microsoft account | Address book

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

  4. Eugene7696 Win User

    Xbox won’t accept my postal code I know it’s set to the right country and time zone so I don’t know what the problem is

    Yes I tried that It wouldn’t take the

    Postal code there I don’t know why because I know for a fact that it’s my postal code so I don’t know if There’s a specific way to put it in or what but When I put it in like normal it says postal code is wrongly formatted
  5. EyelessCoin371 Win User

    The Billing information won't take my postal code.

    everytime i enter a postal code it keeps saying I need a valid Postal code any help?
  6. BluSwirl Win User

    Incorrectly formatted postal code

    Well, it's obvious you *don't* have the right postcode, according to that pic. Perhaps I've missed something, but it just looks like a random string of numbers! The way the cursor is displayed kinda suggests that you need ANOTHER number... whenever I've
    done online banking through my Xbox One, this 'glitch' happens if I'm trying to input a passcode while using my controller. The problem gets sorted once I connect my keyboard and the cursor can move freely again. So weird.
Thema:

I’m trying to buy a game but it keeps saying my postal code is formatted wrong

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