I’m trying to buy a game but it keeps saying my postal code is formatted wrong

Hello Gudalupe,



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Respectfully,

Hello Gudalup,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having issue in making purchase due to an error of your postal code format. Let us check and see on what we can do to help resolve your concern in a timely manner.

The format of postal codes can vary depending on the country you are in. If you are in the United States, the postal code should be in the format of five digits. If you are in Canada, the postal code should be in the format of six characters, alternating letters and numbers. If you are in another country, the format may be different. Double-check that you have entered the correct postal code for your location and that it matches the format for your country. You may check your account information and make sure the billing address in your account matches with the billing address in your payment instrument. You may check also from your card provider for the accurate information. To check your billing information, you can sign in to Microsoft account | Address book

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Yes I tried that It wouldn’t take the

Postal code there I don’t know why because I know for a fact that it’s my postal code so I don’t know if There’s a specific way to put it in or what but When I put it in like normal it says postal code is wrongly formatted

everytime i enter a postal code it keeps saying I need a valid Postal code any help?

Well, it's obvious you *don't* have the right postcode, according to that pic. Perhaps I've missed something, but it just looks like a random string of numbers! The way the cursor is displayed kinda suggests that you need ANOTHER number... whenever I've
done online banking through my Xbox One, this 'glitch' happens if I'm trying to input a passcode while using my controller. The problem gets sorted once I connect my keyboard and the cursor can move freely again. So weird.