I'm trying play Minecraft with my husband using my Microsoft account but it says it's not...

So I'm linked into the Ps5 account? And I'm not trying link another Microsoft account to my ps4, I'm trying to get into my Microsoft account that have my Email address linked to it.

I just don't understand why minecraft Microsoft account can't be unlinked? I'll have to pay for another minecraft Microsoft account if I can't get my original email address that I've veen using.

Hi Geri,

Thank you for reaching out.

Firstly I can confirm that it is a Microsoft Account. The issue is that the account was created using my ex-husband's Microsoft account, which I can not access.

I can not legally login into his account and so I want to move all of my son's game profiles off my ex-husband's account to merge onto a new profile. The only way to do this is to be able to access the existing account, which I don't have access to.

Since my son plays the Xbox and not my ex-husband, my ex-husband left the Xbox with his son when we separated.

How can I verify that the game accounts on the Xbox belong to my son when they are registered on my husband's Microsoft account. I can't provide order history as I can't access the account to provide it.

Thank you.

Hey Josef, hope you are doing great too.



When I say "the Minecraft account itself is wrong", I'm specifically talking about the Minecraft name (the one I see on the right side of the "PLAY" button).



When I go into "View all accounts", I also see it's slightly changed - almost as if the wrong Minecraft user is linked to my Microsoft profile.



I'm trying to play Java through the Minecraft Launcher.



I do have the confirmation email that my Mojang account was successfully migrated to a Microsoft account. That email also states the correct minecraft name.



I'm looking forward to your reply

Hi Karen. My name is Kyle and I'm an independent advisor.

Which Microsoft account does your son use for his Xbox profile? Your account or your husband's?

I did I used the same email but when it brings me to the launcher it has a different username and says play demo because that account doesn't own minecraft it uses my xbox/microsoft account instead of my mojang account and when I try to change to my mojang account it says "Something went wrong in the log in process."