i'm stucked in the damn jump...heip

Perform a power cycle

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Be sure to wait 10 seconds. This step resets the power supply.
   
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn on the Xbox One.
   

What's the error message/code you're receiving?

Hey there DemureAlarm5315

Thanks for reaching out to the Forums for clarity on what's going on.

I can understand the concern, however this more than likely would be stemming from the

Xbox Live Status outage we are currently experiencing. Our engineers are currently working hard to resolve this issue but there is no estimated time of resolution so far.

When you get the chance, check out the Status page, click to get notified when it has been cleared and let us know if you're still experiencing difficulty afterward.

Thanks for reading!

I am receiving a error message Something went wrong

Give it another try. If it happens again, visit xbox.com/errorhelp and enter the following code:0x97e107df

Hi DemureAlarm5315,

Thanks for updating us with that error code in your reply. Can you specify what Xbox platform you're experiencing this on: Xbox One, Xbox 360 or Xbox app on Windows 10? With this information we'll be better able to tailor our support to you, so feel free
to add as much detail as possible.

Thanks in advance for the information and we'll be awaiting your reply.