I'm still muted after a suspension

DOWN LSP NINJA · Oct 11, 2017

I was reported for telling this kid to "go kill yourself, just revive me" while playing destiny 2. I don't know what made him mad but he would just tea bag me over my revive orb. I thought Xbox was more justifiable when it came to bad players. My response
to his behavior was completely justified, but Xbox wants to treat me like the scum who got me suspended. I'm perm muted or my suspension got extended, I've looked up these issues and many people are having them due to the lack of your system being fully in
tacked. Im suppose to be free of any suspension as of 10/10/17 but I'm still unable to speak or text. I've done everything Microsoft support tells me to do and it doesn't fix anything. I don't understand why my suspension would be extended but I'd like an
explanation

:)

Nathan Roberts (SunkNath) · Oct 11, 2017

ACCOUNT STILL MUTED AFTER SUSPENSION IS LIFTED

Hey there, oL Virus

As I am aware this could a slight glitch while it is restoring your permissions. Try speaking again in the next 10 minutes. If this continues, please try removing your profile and re downloading it back onto your Xbox One console.

You may also find this support article helpful to you as well:
support.xbox.com/.../nat-error-solution

Regards,

oL Virus · Oct 11, 2017

ACCOUNT STILL MUTED AFTER SUSPENSION IS LIFTED

My account got off of a 2 week communication suspension today and just like last time I can hear people but they cannot hear me. Please fix this ASAP. It was fixed last time so I know it can be fixed again. My account name is

M3tal Daz3 · Oct 11, 2017

If you’re unsure why your suspension was extended, please review your Enforcement History, which includes the type of
violation associated with each enforcement action

If your suspension is up and you still cannot communicate try removing the account from the console, doing a hard reset, and then re-adding
the account.

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The
primary place for further information will be the Xbox Enforcement page
while signed-in. You also have the option to check in with the phone or chat support team through the
Contact Us page to inquire
if there is an enforcement action still on your account and for how long. They can't assist with enforcement actions, however they should be able to let you know if there are other actions on your account.

M3tal Daz3

If you’re unsure why your suspension was extended, please review your Enforcement History, which includes the type of
violation associated with each enforcement action

If your suspension is up and you still cannot communicate try removing the account from the console, doing a hard reset, and then re-adding
the account.

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The
primary place for further information will be the Xbox Enforcement page
while signed-in. You also have the option to check in with the phone or chat support team through the
Contact Us page to inquire
if there is an enforcement action still on your account and for how long. They can't assist with enforcement actions, however they should be able to let you know if there are other actions on your account.

Nathan Roberts (Sunk

Hey there, oL Virus

As I am aware this could a slight glitch while it is restoring your permissions. Try speaking again in the next 10 minutes. If this continues, please try removing your profile and re downloading it back onto your Xbox One console.

You may also find this support article helpful to you as well:
support.xbox.com/.../nat-error-solution

Regards,

LegoNinja187

In those situations you are best to simply mute, block and report that person, I'm sure you said something in your message that warranted a suspension.

VisceralJustice

tried the adapter, Still not working. The mute symbols always on even though I'm not muted

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to remove and re-add your account to fix this, Alec.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

I'm still muted after a suspension