I’m still experiencing issue with where it says Games I have 1 installed game and 2 pre...

I’m having same issues I just bought the game again and re installed it and still saying to purchase and install

If it's in your Games and Apps and not under ready to install, then it should be pre-loaded. The game releases in 2 hours so it will still say it's a pre-order until then.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

That's odd, there are now multiple reports in regard to the same issue with 360 games showing on the status page. However, there are no official announcement yet that's why we just need to perform troubleshooting steps.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Hi Stanislav, I’m Ryan.

Are you still experiencing the installation issue? What game is it, and are you able to successfully install other games and apps?

Refer to this support guide to troubleshoot the error:
https://support.xbox.com/help/games...game-or-app-installation-problems-on-xbox-one

Here to help.

Sorry to hear about the issue. There are a couple of things you can try here.

1. If you have a disc version of the game and are still experiencing issues installing it then disconnect from the internet to install it.

2. If you would like to purchase the digital version of the game and have an Xbox 360 then purchase it on the 360 first as you can then upgrade to the Xbox One version of the game absolutely free until Jan 15.