im still banned but no active enforcements

iRage TX · Jun 24, 2017

My 2 week suspension has ended today.. I have no active enforcement actions, But yet I'm still banned ?? Why am I still banned I don't see anything that says I'm banned any longer.

:)

Mister Beep · Jun 24, 2017

No active ban but still banned?

Hey there,

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox
Enforcement page while signed-in. For clarification on how long an Enforcement action should last, feel free to reach out to our chat support team through our Contact Us page. They will not be able to assist with the action,
however they can take a look in your account to see how long it should last.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well
as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.

Loops-12B1104A-59AA-4922-AAC7-FF7785C2D6D3 · Jun 24, 2017

No active ban but still banned?

So I had a two week ban for communications, then three days later received an account ban that was also two weeks long. Both of those bans have expired and the enforcement website shows no current bans on my account. I can now play games online against/with
other people, however I still can't send messages or talk in party chats. I see no reason as to why this is happening and would like an answer to my problem.

OndoyBahista · Jun 29, 2017

Enforcement related inquiries, including Reputation, queries and additional information can be found on our Xbox Enforcement page while signed-in. You can also check the option to file a Case
Review for additional information.

You can also contact official Xbox Support to check your account: Contact Us | Xbox Support

They can't assist with enforcement actions, however they should be able to let you know if there are other actions on your account.

OndoyBahista

Enforcement related inquiries, including Reputation, queries and additional information can be found on our Xbox Enforcement page while signed-in. You can also check the option to file a Case
Review for additional information.

You can also contact official Xbox Support to check your account: http://support.xbox.com/contact-us

They can't assist with enforcement actions, however they should be able to let you know if there are other actions on your account.

SHIEKH SAFE

Did you check the Xbox Enforcement page to see if there's still a suspension or communication ban active on your account?

Dadwhite

Contact support by phone and have them look to see if you still have an active ban. I've heard of an issue where the enforcement site does not show additional enforcement actions. They will not be able to tell you why but they can see if you have an active
enforcement action

Dadwhite

There is a problem where ban extensions are not showing up on the enforcement site but if you called support they should have been able to see if you still had an active ban.

Daft Badger

Sounds like a console privilege suspension if you are getting the same message on all accounts.

One of the accounts on that console is probably suspended & the console suspension was issued to stop you from using another account to avoid that suspension.Using a secondary account to avoid a suspension on another account is against the code of conduct.

The console suspension wont show on the enforcement site & can not be appealed.

If nothing is showing on the enforcement site for any accounts then contact support
here & they should be able to tell you whether your account is suspended & how long for but can not do anything else.

im still banned but no active enforcements