I'm so frustrated with Microsoft!

Hi

Can you please try following
this support guide and attempt to power the console to low resolution mode by following the your screen is blank after you turn on the console section.

Is yours shutting off by itself after it's been on for a few minutes? That's what mine has been doing as well. I'm soooooo frustrated!

Hi there, I can understand these things can be frustrating. Have you tried re-downloading the profile? This should reset any passcodes that are on the profile:

support.xbox.com/.../profile-move-delete

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Refer to this link for more information on passcodes:
support.xbox.com/.../xbox-live-pass-codes

Deleting the profile and downloading it again won't reset the family settings passcode. That will only get rid of an account passcode, not one that's globally set for the console.

You'll need to visit this page here. That page has information on the family settings passcode and how to change
the passcode or simply turn it off by changing the passcode to nothing. You will need to know the reset code that was previously set or the reset question answer. If you know neither, then you will need to contact Microsoft Chat Support or Request a call via
this site here. Click Billing & Memberships, under Microsoft Account click Forgot Parental Control Code.

It's worse than that. I tried resetting the game, and I've also uninstalled then reinstalled it and each time I log in again
ALL my achievements - all finished April games and all awards/badges/map progress since Aug 2017
ARE GONE. How on earth that much cloud data can be affected by whatever this issue is is completely unfathomable to me. I'm reluctant to even play the game right now since it seems like that might establish a new baseline and permanently erase
the hundreds of days of missing achievements. I'm hoping that there's a cloud backup of my cloud data that can be restored, but without any actual comment from the people in charge I'm incredibly frustrated and completely in the dark.