I'm signed in but can't redeem my code!

MAD3 IN H0LLAND · Sep 8, 2017

Hey guys! its been about 2 weeks of my trying to redeem my xbox live code so I can play online! every time I try to redeem it it'll tell my that I need to sign in before I can redeem my code, even though I am!

i have tried it through my phone, laptop, and xbox itself. How do I fix this?

Thanks in advanced!

:)

Charles Higgens · Sep 8, 2017

Need help redeeming my xbox live code

I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

so what the... what do I do now?

Zyncs VT · Sep 8, 2017

Signed in but I'm not

So I get on GTA 5 recently downloaded for the first and I go to online tab and it says sign into Xbox live but I already am and when I click on my profile nothing happens and nothing works to let me play.

Mister Maka · Sep 18, 2017

Hey there MAD3 IN H0LLAND.

To check, are you redeeming your code here on Xbox.com or through the app? If you haven't already, give the website a try to see if there's any difference. Also, please make sure the region of your account is tied to your physical locale if it isn't already
set that way. Cross-region accounts aren't supported and may cause some code troubles such as this.

Mister Maka

Hey there MAD3 IN H0LLAND.

To check, are you redeeming your code here on Xbox.com or through the app? If you haven't already, give the website a try to see if there's any difference. Also, please make sure the region of your account is tied to your physical locale if it isn't already
set that way. Cross-region accounts aren't supported and may cause some code troubles such as this.

Stephanie Dequito

Hi Kirsty! My name is Stephanie and I'm more than happy to help you out!

Please try to sign in to your son's account on redeem.microsoft.com on the web browser and redeem the 25-character codes.

Note: Make sure to redeem the codes on the correct account. Once the codes are successfully redeemed, the changes can't be reverted.

If the codes didn't work, may I have the exact error message/codes upon attempting to redeem the codes on your son's account?

If it did push through, confirm the codes by signing your son's account on account.microsoft.com > payment and billing > order history if the subscription shows up.

You can also check if the subscription is active on account.microsoft.com > services and subscription.

If you have confirmed that the subscription is active, restart your console and sign in to your son's account to check if the subscription works.

Kind regards,
Stephanie

kyle_m4496

Hi Diavolo. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. When redeeming a voucher code, it's important to make sure you're signed in to the right account, as you can't cancel the redemption or transfer it to a different account. Unfortunately, you can't refund a digital code after it's been redeemed. I apologise for any inconvenience caused by this.

Please reach back if you have further questions.

Thanks,
Kyle

JAardsma

Same here. Tried redeeming a code and it said no. Tried relogging and now can't sign back in.

FernandoKowacic

The same for me, The support team said to wait... But I'm waiting for 3 days and can't redeem my code.

I'm signed in but can't redeem my code!