I'm not sure about my purchase

吊打小逗比 · Sep 11, 2018

I purchased Shadow of the Tomb Raider - Croft Edition on September 12，But I told you I wouldn't get a pre-sale reward，Because the game is "on the market."，But the standard version of the game is still in the pre-sale stage，This version has been released
due to one of the pre-sale rewards, "48 hours in advance".Can't I spend more money to get what's included in lower priced items，Please tell me if I can get other pre-sale rewards, and if I don't get them, is there any remedy

:)

iluvclassics48 · Sep 12, 2018

Not sure about this.....

Alright so I have been buying content for a game I bought like days ago called Tales of Vesperia and the item I already bought was the Customize Pack: Estelle now I have been trying to buy the Customize Pack: Yuri and Customize Pack: Raven and it keep
giving me an error of ( Sorry,we can't connect you to xbox service it may be a temporary problem with the xbox service or a problem with your connection to the service. Get specific help at
www.xbox.com/networkhelp ) if you could please help would be great I have already deleted my marketplace cache and restarted my xbox and that did not solve anything

onyxishere · Sep 12, 2018

Not sure about this.....

Sorry to hear it. Are you able to make your purchase from the link below?

marketplace.xbox.com/.../66acd000-77fe-1000-9115-d8024e4d07e9

CrazY1985 · Sep 12, 2018

Best is to contact official support for this.

Maybe they can sort thing out for you.

Contact Us | Xbox Support

吊打小逗比 · Nov 2, 2018

Hello, is there any official support BBS? Where can I go? It may be difficult for me to contact the customer service in my region online

吊打小逗比

Hello, is there any official support BBS? Where can I go? It may be difficult for me to contact the customer service in my region online

CrazY1985

Best is to contact official support for this.

Maybe they can sort thing out for you.

http://support.xbox.com/contact-us

XBF Lance J

Hey Atomic Bomb,

Thanks for the quick response. A factory reset may fix this if it is software related. The console saves the general settings and can be applied once the reset is done. Your Gamerscore, profile, etc is tied to your Gamertag so as long as you can log back
in, you should be good.

l Atomic Pain l

What does a factory reset do? If I attempt it, will I keep be able to keep my general settings, Xbox profile, gamerscore, and everything else?

l Atomic Pain l

I've tried Hard Resetting my console within 20 somethings attempts in the course of 1-2 days/nights and the same issues were occurring.

I'm not sure about my purchase