Im not receiving the Oni genji skin on Overwatch

Hey there Chizrag96.

You should lose your progress made in Overwatch, but I recommend reaching out to
Blizzard Support for assistance with linking your account. They'll be able to best help you with a smooth transition Let us know how it goes.

Hey Jacques,

I'm sorry to hear that you haven't received the skins that come with the legendary edition of Overwatch. While Microsoft does not have any input with in-games items or skins being applied to your in-game account I'd be happy to help you figure out how you
might need to access them.

The description from the store does not specify which skins you are to receive. Skins in Overwatch aren't something that installs to your Xbox's hard drive rather they are unlocked in game so the Overwatch servers may just not be recognizing your entitlement
to those skins. To troubleshoot that I recommend to perform a complete
power cycle to your Xbox. Hold down the power button on the Xbox console until it turns off and unplug the power cord for a few minutes.

I found a promotional video on YouTube for the legendary edition and what skins should be unlocked. They are as follows:

[*]Epic

• Carbon Fiber Genji
• Pale Moira
• Paragon Reinhardt
• Winter Widowmaker
• Shrike Ana

[*]Origins

• Security Chief Pharah
• Strike Commander Morrison Soldier: 76
• Slipstream Tracer
• Blackwatch Reyes Reaper
• Overgrown Bastion

[*]Legendary

• Okami Hanzo
• Valkyrie Mercy
• Police Officer D.Va
• Mystery Man McCree
• Fool Junkrat

Let us know if you still can't find them in game under the Hero Gallery.

No brainers on apex lol. Overwatch the typical skin games

If you started the Overwatch 2 Game without taking advantage of the merge option, is there a way to merge now? Was it only offered that one time? Is the merge still possible to be able to get the skins from Overwatch 1 moved over to Overwatch 2?

Hi Jedi Aaron,

Have you checked in the "Manage Game" section on your console? Any purchased dlc can be managed there.

My Games & Apps>Overwatch>Press Menu Button>Manage Game>Ready to Install

Hope this helps.