I'm not receiving reward credits

Discus and support I'm not receiving reward credits in XBoX Rewards & Social to solve the problem; i have not been receiving my rewards at all for the past few months. For instance I have purchased For Honor and didn't receive my 5000 credits please... Discussion in 'XBoX Rewards & Social' started by Twisted1987, Mar 2, 2017.

  1. Twisted1987
    Twisted1987 Guest

    I'm not receiving reward credits


    i have not been receiving my rewards at all for the past few months. For instance I have purchased For Honor and didn't receive my 5000 credits please help me sort all this out.

    :)
     
    Twisted1987, Mar 2, 2017
    #1
  2. Jamescdotson
    Jamescdotson Guest
    Deposits not going through

    My account is updated, but it keeps telling me to update it and I'm not receiving the reward credits. How do I fix this?
     
    Jamescdotson, Mar 2, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    not receiving rewards credits

    Hello ratnamaze,

    Apologies for the inconvenience. We have determined why this occurred, and have corrected the issue. You should see proper recognition for both these offers shortly.
     
    XBLRewards8, Mar 2, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I'm not receiving reward credits

    It's best to post in the Xbox Rewards Question forum in order for support to check into it. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star
    level in order to receive VIP rebates.

    The 5,000 credit offer For Honor is eligible for just started yesterday so it would be too soon to see credits pending. It takes about 96 hours for credits to show as pending. Keep in mind that if you bought the game before March 1, it will not count towards
    that offer.
     
    Smwutches, Mar 2, 2017
    #4
  5. Smwutches Win User

    I'm not receiving reward credits

    It's best to post in the Xbox Rewards Question forum in order for support to check into it. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star
    level in order to receive VIP rebates.

    The 5,000 credit offer For Honor is eligible for just started yesterday so it would be too soon to see credits pending. It takes about 96 hours for credits to show as pending. Keep in mind that if you bought the game before March 1, it will not count towards
    that offer.
  6. GamingPlayer630 Win User

    To Reward Team

    Microsoft points were discontinued in 2013. At that time the rewards program started awarded rewards credits. In order to receive credits, your purchases either have to be eligible for a specific offer on the Rewards site at the time, or you need at least
    1 star level in order to receive VIP rebates. Are there any specific offers you're looking for credits from?
    I'm thinking of GTAV, but I haven't got enough points for it
  7. Smwutches Win User

    never receive my rewards

    In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July 1, 2014, there are no offers to receive credits for renewing
    gold. There are generally no offers to receive credits just for playing.

    Using Bing will only rewards points on the Microsoft Rewards program, not the Xbox rewards program.
  8. Smwutches Win User

    Didn't receive $50 gift card or proper amount of rewards points for Xbox One S order

    Since the gift card would be an offer from microsoftstore.com you would need to contact their customer support for assistance.

    As far as the rewards credits, there are 2 different offers. Only those who received an email for the 50,000 credits or the offer showed on their Rewards page will receive the 50,000 credits. Everyone else would receive the 30,000. but you would need to
    post in the Xbox Rewards Questions forum for assistance with Rewards program offers.
  9. XBLRewards8 Win User

    Renewed xbox live gold trough a rewards link and no credits

    Hello kelvinmorcill0,

    From the FAQ:

    I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?



    To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
    Credits may take up to 45 days to be deposited into your Microsoft account.
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