I'm not receiving MyVip rewards for my purchases.

Hello pacoculiao,

After reviewing your account, your purchase in February went towards the XOXO Rewards offer that was running that month. Since purchases can only be Rewarded once, that purchase went towards progressing that offer and not MyVIP payback. Since you did not
complete that offer, you did not receive offer completion Credits. Regarding your purchases this month, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so you should expect those Credits to appear by the 15th next month.

Hello Mindflayer1983,

Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.

Hello DSG KILLSHOT,

Pre-orders are not eligible for MyVIP, so your purchase was not rewarded. Furthermore, since you are not a one star MyVIP member, you would not have received MyVIP payback for this purchase. We did have an offer for Gears of War, but that offer ended in
September, so your purchase was not eligible for that offer.

Hello MindFlayer1983,

Since you chose to opt in to the Simply Rewarding offer last month, your purchases went towards that offer and not MyVIP. Since you did not complete that offer, you did not receive offer completion Credits. Regarding MyVIP payback for purchases this month,
from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

Hello brownt21390,

Pre-orders are not eligible for MyVIP, which is why there is an offer created to cover those purchases. Since pre-orders are not eligible for MyVIP, you can still participate in the Games on Demand offer to have those purchases awarded. Most purchases are
eligible for Rewards in some form or another. Keep in mind that the only way to receive Credits is either by completing the offers located on the MyMissions page, or by purchasing MyVIP eligible products. Offers will take precedence over MyVIP payback. For
example, a purchase of For Honor this month for March's Warrior Rewards offer will only award Credits from the offer, not for the offer
and MyVIP.