I'm not old enough to change my profile picture?

Discus and support I'm not old enough to change my profile picture? in XBoX Accessibility to solve the problem; I want to change my profile picture but it says "Custom images are only available for adult accounts." I am old enough to have an adult account but I'm... Discussion in 'XBoX Accessibility' started by ianpena1, Aug 16, 2021.

  1. ianpena1
    ianpena1 Guest

    I'm not old enough to change my profile picture?


    I want to change my profile picture but it says "Custom images are only available for adult accounts." I am old enough to have an adult account but I'm guessing when I made this account I accidentally put the wrong year and it thinks I am underage. Can someone help me?

    :)
     
    ianpena1, Aug 16, 2021
    #1
  2. Christopher Revoredo Win User

    I'm not old enough to change my profile picture?

    Have you tried changing your account settings? If yes and the issue continues, I would contact Xbox Support.
  3. ianpena1 Win User

    I'm not old enough to change my profile picture?

    Yes, I tried to change it on my web browser and console and it still stays my account need to be an adult account.
  4. Christopher Revoredo Win User

    I'm not old enough to change my profile picture?

    Hi there Ian welcome to the community forum! Christopher here, an Xbox fan and been on Xbox for years already. I would really love to make your day by helping you out. Have you tried to use the Xbox mobile app to update your gamerpic? Ypu can also use your web browser or console to change the profile picture!
  5. ianpena1 Win User

    I'm not old enough to change my profile picture?

    Thank you so much, it's working right now if anything goes wrong ill reply but I really thank you so much.
  6. ggxkxi Win User

    I'm not old enough to change my profile picture?

    Hey Friend! My names Keyonna and I am an Xbox Ambassdor and I will be glad to help.

    Try checking to see if your account is in adult mode, By holding the Xbox Button and going to Profile and System, once you're there, go to :

    Settings > Account > Privacy and Online saftey > Xbox privacy.

    This will allow you to see which mode you are in.

    If that doesn't work, Go to https://account.microsoft.com/account and once you're logged in to your account, Go to:

    Your Info > Edit profile.

    This will allow you to edit your year and other info if you need to.
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I'm not old enough to change my profile picture?

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