Im not getting my credits even after i update my account , help?

It keeps asking me to update acount but when i do it still wont work..... i think its because i have 2 billing adresses but i cant delete the one thats old, already talked to xbox and microsoft about this but they say its fine and i dont have to worry....

:)

 

Why buying from Microsoft store sucks

UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.

 

Your account needs updating to make a deposit!

The system keep telling me that my account needs an update to make a deposit.

Nothing has been deposited since June last year, and my credits after September are not even listed as pending.

I don't know what to update to make my rewards system to start working again.

 

Hello tE ChromeZz,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.