I'm not being able to redeem my rewards

You wrote:

Hello ,

The region on your MyRewards page is the current Microsoft Account region you have set to receive deposits into, and not your current Xbox Live Rewards region. We see that you have not received any Credits due to registering as a US Rewards member and purchasing
in BRL. Since only purchases made with the regional currency of your Rewards Account are eligible for Xbox Live Rewards, your purchases are not eligible. Furthermore, we will be unable to perform any deposits since your current Rewards region and Microsoft
Account region are not matching. When we attempt to deposit in USD from your US Rewards Account, it will fail, since we cannot deposit USD into a Brazilian Microsoft Account that will only accept BRL.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

My message:

If optout and sign back again to live rewards I will lost all boughts I already have made? So I will not receive any rewards?

This is not my problem. In my rewards page is written that my region is Brazil. The information about my rewards page is US is showed only to Microsoft Live Rewards team. I my page is Written Brazil on my region. You Understand this?

Is outrageous you propaganda saying to me to buy something to gain rewards and after that you don't give what you promise.

I will repeat one more time hoping you understand: My live reward page is saying that my region is Brazil not US.

I even received a phone call of Microsoft support team at Brazil and they guarantee me tha my region is Brazil. They even have send me a email talking this. I can send this email to you if you want.

I demand again to you solve this problem doing the following: Change my region internally for you to Brazil and give my rewards of games I already bought.

I have bough a lot of digital games and I willl buy more. I bought more games than costs a new ps4, because I want to use xbox forever (retrocompatibility in future). But I don't know if microsoft support want I do this be with so careless client relationship

Please solve this problem, I want to buy more games and receive my rewards urgently

:)

 

I'm not being able to redeem my rewards

Hello Sgt Pepper MaC,

Since you registered as a US Rewards Member with a US Microsoft Account, we are only awarding purchases in USD. Since you have made purchases in a different regional currency, they are not eligible for Rewards.

 

I'm not being able to redeem my rewards

Hello Sgt Pepper MaC,

Rewards Accounts are created based in the region of your Microsoft Account at the time of registration. Since you chose to register as a US Microsoft Account member, you created a US Rewards Account. Since your purchases have been in Brazilian Real, they
are not eligible for Rewards, since only purchases in your Rewards regional currency are eligible for Rewards; in this case, USD. We see that in May 26, 2013, you chose to migrate your region from Brazil to the United States. On May 1st, 2017, you chose to
register into the Rewards program, which created a US Rewards Account for your US Microsoft Account. You then shortly chose to migrate to the Brazil region on May 19th, 2017.

If you wish to continue with Rewards in your current Xbox Live region you must opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48
hours. This will close out your current US Rewards Account, and create a brand new Brazilian Rewards Account, which will cause you to lose your current progress, but set your account up to Reward purchases in BRL.

 

Hi Sgt Pepper MaC. Your Xbox Live region was set to US when you first enrolled into Xbox Live Rewards. You see your Rewards account as Brazilian because of the setting on the bottom of the website is set to Brazil. While your Xbox Live account is set to
Brazil, your Rewards account is still US. Unfortunately, we cannot change this on our end. You will need to opt out of the program and re-register in order for your Rewards account to be set to Brazil. Your current pending Credits for your surveys are recoverable.