I'm not being able to redeem my rewards

Hello Sgt Pepper MaC,

Since you registered as a US Rewards Member with a US Microsoft Account, we are only awarding purchases in USD. Since you have made purchases in a different regional currency, they are not eligible for Rewards.

Hello Sgt Pepper MaC,

Rewards Accounts are created based in the region of your Microsoft Account at the time of registration. Since you chose to register as a US Microsoft Account member, you created a US Rewards Account. Since your purchases have been in Brazilian Real, they
are not eligible for Rewards, since only purchases in your Rewards regional currency are eligible for Rewards; in this case, USD. We see that in May 26, 2013, you chose to migrate your region from Brazil to the United States. On May 1st, 2017, you chose to
register into the Rewards program, which created a US Rewards Account for your US Microsoft Account. You then shortly chose to migrate to the Brazil region on May 19th, 2017.

If you wish to continue with Rewards in your current Xbox Live region you must opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48
hours. This will close out your current US Rewards Account, and create a brand new Brazilian Rewards Account, which will cause you to lose your current progress, but set your account up to Reward purchases in BRL.

Hello Sgt Pepper MaC,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, once legal action is conveyed by users we can no longer communicate on that issue.

Hi Sgt Pepper MaC. Your Xbox Live region was set to US when you first enrolled into Xbox Live Rewards. You see your Rewards account as Brazilian because of the setting on the bottom of the website is set to Brazil. While your Xbox Live account is set to
Brazil, your Rewards account is still US. Unfortunately, we cannot change this on our end. You will need to opt out of the program and re-register in order for your Rewards account to be set to Brazil. Your current pending Credits for your surveys are recoverable.

for help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

I send my message to forum you have specified right now. I hope the people help me with this problem.. Last time that I have complained about my reward someone said that I need to spend more than 300 on local currency for gain my first VIP star. But this
is not true because I spent just yesterday 300 reals, beside the more than 1000 real I already have bought from microsoft. This is very, very annoying. This live rewards program just not reward.. just promise reward. At least for me...

But thank you for your tip to posting at Xbox Rewards Questions Forum.. I have posted at this forum because on microsoft support attendant said to me this.

Regards