Im locked out of minecraft and microsoft store but not my microsoft account

Hello 22 Callum Lewis,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello 22 Callum Lewis,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to log on to Minecraft and the Microsoft Store.Just a reminder, we are not able to double check your account here manually since we do not have the option to. No worries, we do have some effective troubleshooting steps here that could fix the issue.

Since you've already recovered your Microsoft account, the next step would be to try resetting your password for both Minecraft and the Microsoft Store.



To reset your password for Minecraft, please follow these steps:



1. Go to the Minecraft website and click on "Log In" in the top right corner.

2. Click on "Forgot Password?" and enter the email address associated with your Minecraft account.

3. Follow the instructions to reset your password.



To reset your password for the Microsoft Store, please follow these steps:



1. Go to the Microsoft account sign-in page and click on "Forgot my password."

2. Enter the email address associated with your Microsoft account and follow the instructions to reset your password.

3. Once you've reset your password, try logging into the Microsoft Store again.



If you're still having trouble accessing Minecraft and the Microsoft Store after resetting your passwords, please contact Microsoft customer support for further assistance.

To get in touch with our dedicated Xbox Support team, click this link https://support.xbox.com/en-US/contact-us. Once you're on the page, you'll see options where you can contact them via phone or live chat.
(Disclaimer: you may need to change the language of the support page to your preferred one)

I hope I helped!

YanYannn
Microsoft Community Moderator

Im trying to acces my microsoft account but its locked, because i changed my gmail and microsoft locked it (microsoft account)

I know that I dont have any other microsoft account which can be having my minecraft account, and I created a new account with the same email that I found out was no longer an existing account, so now Im confused with what to do, for details, the night that I decided to hop on minecraft, I opened my launcher, and I was logged out, when I tried logging in, it gave me an error with xbox live, then I checked my microsoft account, my account was not there, checked the microsoft store, and my purchase of minecraft java and bedrock was gone, it was like I never bought the game, and thats when I created my microsoft account again and here we are now.

Hi John, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Have you tried to fill out the recover account form?

Please, use this link:

https://account.live.com/acsr

Let me know if it works!