I'm locked out of Game Pass, AGAIN.

Hi there,

since this is subscription related there is quite a chance it might also be billing related so it's best to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

Before contacting them be sure to check if all information is correct and up to date at
http://account.microsoft.com and check if the subscription is active and valid at
http://account.microsoft.com/services

Let us know the results

Hi there,

since this is subscription related there is quite a chance it might also be billing related so it's best to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

Before contacting them be sure to check if all information is correct and up to date at
http://account.microsoft.com and check if the subscription is active and valid at
http://account.microsoft.com/services

Let us know the results

Thanks for responding, its working fine now.

Hi Ai,

I’m sorry to hear that you’re having trouble logging in to Gamepass on your partner’s PC. I can understand how frustrating that must be.

The PIN that it is requesting is likely the Windows Hello PIN, which is used to sign in to your Microsoft account on Windows 11 devices. If you have not set up a PIN before, then you may need to do so in order to log in to Gamepass on your partner's PC.

If you’ve forgotten your PIN and can’t access restricted console features, you can reset it by entering any 6-digit combination three times, then entering your Microsoft account password when prompted, and then selecting Make a new PIN.

If you get a request to enter a PIN that you forgot, you can enter an incorrect PIN multiple times, and the device will ask you for your regular Microsoft account password. Then simply sign in with that particular password instead of using the PIN.

If you can’t go beyond the sign-in screen, you can select Forgot my password and follow the instructions. You can also check if the Set time setting automatically is turned on in your PC’s Time & language settings.

If none of those options work, you can try to remove your Microsoft account from your PC’s Accounts settings, then go back to the Xbox app and sign in with the Microsoft account you just removed.

You can also try to reinstall the Xbox Game Pass app or login in the Xbox Companion App first.

If you continue to experience issues, you may want to try logging in to Gamepass using a different device to see if the issue is specific to your partner's PC.

I hope this helps you resolve your issue. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

| Microsoft Community Support Specialist

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I am happy that it’s working now. Stay healthy and safe! Thank you for sharing the solution here.

Welp, update #2, I got it working!

The solution, in case anyone runs into this issue again, was to remove the old/duplicate account from the Windows setting, as described here: https://answers.microsoft.com/en-us/windows/forum/all/how-do-i-remove-an-account-from-microsoft-store/7b8f44aa-d9db-426b-8f84-90d1440d1ff8