I'm having trouble with a game code, and when I try to contact xbox support they send me to...

Hey Andre,

Thank you for keeping us updated. You're welcome. We're happy to help. If you do not have the account on a console, you will need to use the alternative method that is mentioned in

the support article we provided. The last option available is to contact the
Xbox Support Team and provide them with the gamertag for the account. They will be able to look up the account. They cannot provide you with any account information until you verify the security information on the account.

This means they will send you a verification code to the email or phone number on the account. This gives you the opportunity to check any email addresses you may have associated with your lost account so you can verify the security code and gather
your account information. We'll provide steps explaining how to contact the support team. We hope this information helps Andre!

How to contact the Xbox Support Team:

1. Click the support team link we provided
2. Select Contact Us
3. Select Subscriptions & billing in the first drop down box
4. Select I can't redeem a code in the second drop down box
5. Select Next
6. Select Chat Online or Request a call

What if I didn't have a game tag? It was a @hotmail.com account

If you actually went through and closed the account out there is unfortunately nothing that can be done about getting the account back including any purchases that were made on the account.

Oh okay. Thanks for the help and patience to try to solve my problem. Be safe

Hey Andre,

Thank you for keeping us updated. You're welcome. We're happy to help. If you do not have the account on a console, you will need to use the alternative method that is mentioned in

the support article we provided. The last option available is to contact the
Xbox Support Team and provide them with the gamertag for the account. They will be able to look up the account. They cannot provide you with any account information until you verify the security information on the account.

This means they will send you a verification code to the email or phone number on the account. This gives you the opportunity to check any email addresses you may have associated with your lost account so you can verify the security code and gather
your account information. We'll provide steps explaining how to contact the support team. We hope this information helps Andre!

How to contact the Xbox Support Team:

1. Click the support team link we provided
2. Select Contact Us
3. Select Subscriptions & billing in the first drop down box
4. Select I can't redeem a code in the second drop down box
5. Select Next
6. Select Chat Online or Request a call

Hello Andre,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to recover a game license for Minecraft from an account that you do not have access to. If you own the account, you can always use our

support article to recover the account. It is not possible to transfer a game license from one account to another. The best option in this scenario is to recover the old account using the article we provided. If you are using an Xbox One, you can use

the home console feature to share the game to other accounts on your console after you recover the account. Be sure to let us know the results Andre!

Thanks for answering. Is there any solution if I deleted that account? Because when I tried to login it told me that the account doesn’t exist. So probably I deleted the account long time ago.

Hello Andre,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to recover a game license for Minecraft from an account that you do not have access to. If you own the account, you can always use our

support article to recover the account. It is not possible to transfer a game license from one account to another. The best option in this scenario is to recover the old account using the article we provided. If you are using an Xbox One, you can use

the home console feature to share the game to other accounts on your console after you recover the account. Be sure to let us know the results Andre!