I'm having issues with a purchase

Discus and support I'm having issues with a purchase in XBoX Sales and Promo to solve the problem; I purchased a game from the xbox store but it keeps saying i need to buy the game even though it took my money may i please get recredited for it the... Discussion in 'XBoX Sales and Promo' started by E3xOtTiC PRO, Oct 27, 2016.

  1. E3xOtTiC PRO
    E3xOtTiC PRO Guest

    I'm having issues with a purchase


    I purchased a game from the xbox store but it keeps saying i need to buy the game even though it took my money may i please get recredited for it the game was Destiny - The Collection

    :)
     
    E3xOtTiC PRO, Oct 27, 2016
    #1
  2. onyxishere
    onyxishere Guest
    I'm having issues with communications

    Actually you were misinformed as no one on the forums can help with enforcement actions either.

    However, please try deleting your gamertag then power cycling the console by holding the power button on it for 10 seconds until it shuts down. After that redownload your gamertag and see if that helps.
     
    onyxishere, Oct 27, 2016
    #2
  3. GuNsHoT2YaDoMe
    GuNsHoT2YaDoMe Guest
    I'm having issues with communications

    My Communication ban was lifted but I still cannot communicate with friends or anybody. I also went to my enforcement history and to verify that the ban was lifted. I cannot apply for a case review either. I was hit with a communication ban and then two
    days later a harassment ban which didn't allow me to play multiplayer. Both bans show they have been lifted. I can finally play multiplayer but still cannot communicate which is weird since I received the communication ban first. Communication ban was set
    to be lifted 7/11/17 at 5:30pm. The harassment ban was successfully lifted on 7/12/17 9:06 pm. I've tried everything and also called support. The instructed me that this was was my best bet to solve my problem since the enforcement team doesn't have a direct
    line of contact. CAN SOMEBODY PLEASE HELP ME!!! I play games that involve extreme teamwork and communication!
     
    GuNsHoT2YaDoMe, Oct 27, 2016
    #3
  4. E3xOtTiC PRO
    E3xOtTiC PRO Guest

    I'm having issues with a purchase

    Ive already contacted support and they directed me here and told me to post my issue
     
    E3xOtTiC PRO, Oct 27, 2016
    #4
  5. Mister Mascot
    Mister Mascot Guest
    Hey there E3xOtTiC PRO,

    We're not able to issue any type of refund or assist with billing issues over the forums. You'll need to speak with the chat/phone teams for help with that. What is the error message and error code you see while playing the game? Can you share a picture
    with us that includes your Gamertag as well?

    We're happy to help out. Thanks!
     
    Mister Mascot, Nov 3, 2018
    #5
  6. E3xOtTiC PRO Win User

    I'm having issues with a purchase

    Ive already contacted support and they directed me here and told me to post my issue
  7. Mister Mascot Win User

    I'm having issues with a purchase

    Hey there E3xOtTiC PRO,

    We're not able to issue any type of refund or assist with billing issues over the forums. You'll need to speak with the chat/phone teams for help with that. What is the error message and error code you see while playing the game? Can you share a picture
    with us that includes your Gamertag as well?

    We're happy to help out. Thanks!
  8. Geri M. Win User

    I'm having issues purchasing Minecraft at minecraft.net.

    Hi FernandoMorelock1,



    We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



    Have a great Day!



    Best regards,



    Xbox Forum Moderator

    Microsoft Community
  9. Geri M. Win User

    I'm having issues purchasing Minecraft at minecraft.net.

    Hi FernandoMorelock1,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are having issues in buying Minecraft. I’ll certainly assist you with this.



    You may want to refer the troubleshooting steps mentioned in the article Troubleshoot problems when paying for something from Microsoft Store and see if that helps.

    Another useful article is Payment Troubleshooting FAQ – Home (minecraft.net)



    However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the Microsoft Store Support team and they will help you with the appropriate details

    We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

    Have a great day ahead.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  10. onyxishere Win User

    I'm having issues with communications

    Actually you were misinformed as no one on the forums can help with enforcement actions either.

    However, please try deleting your gamertag then power cycling the console by holding the power button on it for 10 seconds until it shuts down. After that redownload your gamertag and see if that helps.
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I'm having issues with a purchase

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