“I’m having an issue creating my gamertag — the ‘Next’ button doesn’t respond, neither in...

Good afternoon,In the meantime,

I have already followed the indicated steps but the problem persists. I also tried on other devices and the problem remains. Is the Xbox platform experiencing some issue that is not being reported?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try clearing the cookies and cache of the browser you're using and try changing your gamertag again from here.

https://social.xbox.com/changegamertag

Preferably use the "Edge" browser and see if the issue persists. If so, try opening the website from a window in private mode.

Best regards.

Hi, Richard! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your controller.

• If you don't mind, could you give this a try?

- Press and hold your controller's Xbox button until it shuts down.
- If applicable, remove your controller's batteries and the USB cable.
- Press and hold your console's power button until it shuts down.
- Remove all external devices from the console's USB ports, and leave them like that.
- Unplug your console's power cord for 5 minutes. If you have the original Xbox
One, you'll need to unplug the power supply unit from both the console and the
outlet.
- Plug the power cord back in. If possible, please make sure to use one of the wall's outlets.
- Turn your console on and check if the issues persist.

• If that doesn't work, I'd appreciate it if you could answer the following questions.

- May I ask which Xbox model you are using?
- May I ask what kind of Xbox controller you are using?
- Are you experiencing the same issues with other controllers?

Thank you! I'll be looking forward to your reply.
Best regards.

I have completed the reset, keeping my apps and games and to no avail, the issue is still occurring. Doesn’t connect at all, until I power on my monitor….

I’m assuming the next step is a total factory reset, erasing everything?

i’m confused tho because she doesn’t know the email either, it’s a completely random one and different to what my xbox email was set up as. neither of us have any clue where it came from

Thanks