I'm Gold but the website thinks dif

Discus and support I'm Gold but the website thinks dif in XBoX Rewards & Social to solve the problem; basically when I'm at the website checking my punch card and rewards it has a banner flashing saying you could be getting 6% back or something like... Discussion in 'XBoX Rewards & Social' started by Godz1Gift 2HELL, Apr 5, 2017.

  1. I'm Gold but the website thinks dif


    basically when I'm at the website checking my punch card and rewards it has a banner flashing saying you could be getting 6% back or something like that. But instead I'm only getting 3%

    :)
     
    Godz1Gift 2HELL, Apr 5, 2017
    #1
  2. N7 Gh0stz
    N7 Gh0stz Guest
    Is the Xbox 360 and Xbox One Xbox Live going to be linked to each other when the Xbox One comes out?

    Yes but having a online rank on two dif consoles is dif to having the same xbox live account
     
    N7 Gh0stz, Apr 5, 2017
    #2
  3. N7 Gh0stz
    N7 Gh0stz Guest
    GAME doing new bundles

    website is always dif i cancalled my nfs ghosts amd dr3 with game and got them at £49 each on shopto ghosts rrp is £78 in game on xb1
     
    N7 Gh0stz, Apr 5, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I'm Gold but the website thinks dif

    Hello Godz1Gift 2HELL,

    After investigating your account, your subscription is currently being affected by an issue that we are currently in the process of resolving with another team. Apologies for the inconvenience. Once we can confirm a fix deployed, we will verify your account
    to ensure you receive the double amount back for being a Gold member. We will update this thread when we can confirm this has been fully resolved.
     
    XBLRewards8, Apr 5, 2017
    #4
  5. okay that sounds good as I'm still having this issue. And I have purchased quite the amount of content both games and movies an such. So please look into it. I would hate to be losing out on my rewards.
     
    Godz1Gift 2HELL, Apr 11, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Godz1Gift 2HELL,

    We are still awaiting the results of the subscription team's investigation. After reviewing your account, we determined that an issue with avatars last month prevented you from completing that offer. We will adjust your account for completion of that offer,
    and you should see the changes by the end of next week. If you are asking about payback for April purchases, payback is calculated as a monthly whole and placed as pending midway through the following month, as stated in our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
     
    XBLRewards8, Apr 12, 2017
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello Godz1Gift 2HELL,

    Apologies for the delay. We have reviewed your account, and the resolution was successful. We see that you are now being recognized as a Gold member, and our delayed April payback was awarded at the Gold level as well. Apologies for any inconvenience.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. XBLRewards8 Win User

    I'm Gold but the website thinks dif

    Hello Godz1Gift 2HELL,

    Apologies for the delay. We have reviewed your account, and the resolution was successful. We see that you are now being recognized as a Gold member, and our delayed April payback was awarded at the Gold level as well. Apologies for any inconvenience.
  9. XBLRewards8 Win User

    I'm Gold but the website thinks dif

    Hello Godz1Gift 2HELL,

    After investigating your account, your subscription is currently being affected by an issue that we are currently in the process of resolving with another team. Apologies for the inconvenience. Once we can confirm a fix deployed, we will verify your account
    to ensure you receive the double amount back for being a Gold member. We will update this thread when we can confirm this has been fully resolved.
  10. Godz1Gift 2HELL Win User

    I'm Gold but the website thinks dif

    okay that sounds good as I'm still having this issue. And I have purchased quite the amount of content both games and movies an such. So please look into it. I would hate to be losing out on my rewards.
  11. XBLRewards8 Win User

    I'm Gold but the website thinks dif

    Hello Godz1Gift 2HELL,

    We are still awaiting the results of the subscription team's investigation. After reviewing your account, we determined that an issue with avatars last month prevented you from completing that offer. We will adjust your account for completion of that offer,
    and you should see the changes by the end of next week. If you are asking about payback for April purchases, payback is calculated as a monthly whole and placed as pending midway through the following month, as stated in our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.
  12. XBLRewards8 Win User

    The website keeps thinking I'm not a GOLD member why is that.

Thema:

I'm Gold but the website thinks dif

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