I’m doing test connection, and it says I’m connected, but the service status says it’s...

Hi Travis, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try clearing your MAC address.

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

Let me know if it works!

I tried that many times and it’s says it connect to the internet, and when I do it does the same thing

when I try to go online (fortnite)it says check your connections and it advises me to test it in Settings.

when I go online (apex) it tells me it lost connection to Xbox live and EA servers please check your Internet connection.

when I go to test the connection it says my console is connected to the Internet.



when I go to test network speed in statistics it tells me it’s unable to run the test because I need to be online to see network statistics.

i’m not sure what it’s supposed to show but in the network settings screen on the far right where it says current network status it says service info is unavailable. It doesn’t even show the Wi-Fi that I am connected to.

when I’m on advanced setting sit said I’m connected and it says I’m connected using ipv4 or something

Yes, i have tried the 8.8.8.8/8.8.4.4 and 1.1.1.1/1.0.0.1 and my console will connect to the internet, but none of my games or apps will open because it says i need to check my connection, but the connection tests say i’m connected.