Im confused as to why i recived a 7 day ban as i have only spoken to my close friends recently

Hello Community, My Gamertag is Little Armalite, and today i am writing with my concerns as to why i have received a 7 day chat ban from my live account one the xbox one platform, my ban was received on 13/11/2019 and is due to on 20/11/2019, i have received
one chat ban before for a day last year due to my own admitted stupidity, however tonight is different, i am an avid lover of the game Ark Survival Evolved and 2 months ago i decided to take a break from the game so my wife and i packed up and left the game
not to play for a while, over that time i messaged no via xbox other than my wife on her app when she was out and i was in the house, the past 2 days we decided to play again and i have only spoken to the close friends that i have played with in the past only
about the game and my baby girl who is having her own problems, friendly chat and i can only give short answers as i have a chest infection, i haven spoke in Ark survival game chat once to advise another player on a better tame to look for for the job they
have been doing, 2 people responded to me in the chat regarding the tame and the chat was left at that, i was not impolite nor imposing or bullying and cannot understand as to why soon after i recieved a 7 day chat ban, i would like some help and advice as
to how to appeal to the ban as my friends promise they never reported me as a troll and the only other 2 people i have spoken to over xbox in 2 months was about a dinosaur on a game, im confused and quite upset to recieve a ban for something i do not believe
i have done and if i have unknowingly offended or upset someone in anyway i am truly sorry, could someone please reply i or, my first ban last year i deserved, this one i do not believe i deserve and would appreciate if i could get it lifted, thankyou.

:)