I'm claiming my reward points

In order for support to check into your issue, you would need to post in the Xbox Rewards Questions support forum. If you could give more details of what you're trying to do too that would help.

Keep in mind that credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending.

Hello ,

We can confirm your Gold subscription, and are investigating why the prompt to go Gold is appearing. Fortunately, this has not yet impacted your Rewarding, and we see that your MyVIP payback for last month was done at the Gold level. We'll update this thread
once our platform team informs us on why this is occurring. Apologies for the confusion.

Thanks for your early reply. I look forward to your answer.

Many thanks for your interest in this matter.

The page now states my rewards percenatage properly.

Hello Akita Ainu,

We can confirm your Gold subscription, and are investigating why the prompt to go Gold is appearing. Fortunately, this has not yet impacted your Rewarding, and we see that your MyVIP payback for last month was done at the Gold level. We'll update this thread
once our platform team informs us on why this is occurring. Apologies for the confusion.

I recommend following the steps mentioned on this link to claim your rewards: How to redeem Microsoft Rewards points