I’m banned even though it’s past the over date

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

if that fails then please double check http://enforcement.xbox.com to verify the enforcement action has ended, if it did thentry the following steps

- Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

- Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

- Redownload your profile

If these steps fail then to be sure wait 24 hours, and if it still fails check the enforcement website again and if all is green then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

Hey there LegacyUnknown1,

Have you seen any more information in regards to this suspension in your email inbox associated with your Microsoft Account? Please be sure to check your spam folders as sometimes the communication can be sent there inadvertently. It's possible the suspension
on your account is not listed on the enforcement website, but was communicated to you via email instead. Our chat teams can also take a closer look and let you know if you have any current enforcement actions.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there ,

Have you seen any more information in regards to this suspension in your email inbox associated with your Microsoft Account? Please be sure to check your spam folders as sometimes the communication can be sent there inadvertently. It's possible the suspension
on your account is not listed on the enforcement website, but was communicated to you via email instead. Our chat teams can also take a closer look and let you know if you have any current enforcement actions.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

There is nothing in any email or and folders. I think it's just a glitch on enforcements part. I've tried everything. If the enforcement team could just look at it for me

it's still saying I cannot message anybody.

Try these steps below, as some people in the same situation find success by doing this:

1. Ensure you have no more active suspensions. Check
   enforcement.xbox.com for more info.
2. If you are clear, then
   remove your account from the Xbox.
3. Give your console a power cycle.
4. Add your account back into the Xbox.
5. Attempt to use the online communication features now.