I'm a Xbox preview user and game share isn't working

Hello Shad, this is Manuela. I'm an Independent Advisor and community user like you
Not a Microsoft employee.

Keep in mind that game sharing outside the same house is considered as breaking Microsoft terms and conditions

In case you want to know how game sharing works feel free to visit the next article
https://support.xbox.com/help/hardware-network/...

Hi RobJerry

We just need a little more information before we can advise you.

When you say the console came with a game pre-installed, was this a second-hand console? I ask this because new console that are bundled with games usually get a physical copy or a code card in the box. You would then need to redeem this code on your account before they can be downloaded. I've not heard of new consoles coming with games pre-installed.

Let us know and we will see if we can help.

I checked and we are game sharing fine. I also have tried doing a hard reset and removing his account and re adding you. I don't know what else to do.

Hello @Dakashi, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe you have but a little issue with changing profiles on your console. Therefore, you will only need to follow those simple steps that I will provide you with and your issue should be fixed.

The first step you will need to follow is to ensure that your home console is set up correctly, so please follow the link bellow:

Designate a home Xbox | Xbox Support

After you make sure that the account you have the game o is set up correctly please sign out or switch profile, then sign in with the account that does not own the game.

The second step is to make sure that you are signed in with two different profiles.

Please make sure that the profile that does not own the game is the one signed in on the console you made the home xbox. As for the account that owns the game can be signed in on the other console.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

[quote user=""]Why would you post this in the general section and not the preview section?[/quote]

Because the goal of the preview section is to discuss any issues that may arise during the preview, such as with this app. This thread, on the other hand, is simply sharing the news of a new app that is coming to the public very soon. Speaking of the public,
there has been no official NDA to indicate that I'm not allowed to share this info with the public and am required to keep it within the preview section.