If Microsoft replaces a new controller under warranty, do they replace it with a new...

Hello A1r6,

Thanks for coming to the forums. As far as I know they replace the controllers with new. As you are unable to get a controller fixed when it is out of warranty. This means they most likely don't repair/refurbish them. Searched everywhere and couldn't find
anything on it for a definite answer.

Hope this helps.

Brad

Microsoft do not repair controllers. They replace them if they are in warranty. If it it out of warranty they will charge you for a new controller

There're all under warranty but why do 3 controllers have the same fault?

Am I the only person having this problem or is it a common issue?

Do the replacements come with a new warranty or the balance of the original warranty? Eventually any replacement controllers won’t be under warranty if the fault is ongoing.

How do I use my console while waiting for new controllers as the old ones are required to be sent back first?

So many questions.

Sending it in for replacement is essentially the cost of a new controller. I don't recommend it if you're not under warranty

Hi, if the controller is still under the warranty period, the better choice is to ask for a replacement.

I have recently fixed an issue with the RB button (it was unresponsive in some cases) on my standard controller simply using a spray contact cleaner on the internal button contact, but to do that you will need to open the controller and invalidate the warranty...
therefore I suggest you to find a way to have a new controller as a replacement or a reparation under warranty