If I purchased a gift card and I scratched off the codes too much how can I get them back

Hello Joniel Hernandez,



Greetings!



Thank you for posting in Microsoft Community.

It appears that you cannot redeem the code from your gift card due to over scratch. Let us check and see on what we can do to help address your concern.

The issue you are describing here is best address to our live support channel because they have the advanced tool to check the complete codes. Let us help you how to get there.

Follow these steps to reach to our live support channel:

1. Please use this link: Contact us | Xbox Support
   
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We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

This has happened to me before. Luckily, after some time, I was able to piece back together the code. Just scratch lightly until it comes off now. You can try guessing on the code for the parts you cannot get. I would recommend someone to help you with reconstructing it.

I know there was a lot of fraud, where ppl were scratching off the code and using them, instead purchasing the gift card... I hope this is not the case... Was the grey scratch area already removed?

I need help I bought a gift card for my Xbox and I scratched it too hard and the code can off can u help me

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?