If I factory reset or I still have my accounts to re log into and my game progress on those...

Hi there Aaron, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Don't worry, if you reset your console to its factory settings, all you'll need to do is re-add your account to the console with your email and password. So, it's important that you know this information before doing so. You won't lose your game progress as it's automatically saved in the Xbox Cloud and will synchronize automatically when you open your games.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

so if i chose factory reset, ill have to erase all data including games, then re install games and still keep my progress?

Tried a hard reset and it made no difference. Then did a factory reset and reinstalled the game, which forced it to re-sync my progress with the cloud storage and this recovered my level and progress. I did *not* attempt to play it while it thought my level
was zero before trying this in order to avoid a conflict with the cloud syncing. Took the better part of an hour to do this and I have half a day of re-installing all my other games ahead of me, but at least it recovered my progress.

Hi Ixll

There are no risks/losses that I know of in doing a factory reset, you will have to re-download everything but all your saves/progress is saved to the cloud on Xbox one so you can just re-sync them.

To perform a factory reset goto Settings - System - Factory reset.

Unfortunately in my case this DID NOT fix my issue as its still reoccurring. In fact nothing that I've tried so far has worked

Power cycle

Hard reboot

Re-downloading my profile

Reset kinect sign in data

Factory reset

Resetting my network

Enabling IP-sec passthrough on my Virgin Media Superhub

My account security settings are up to date

I am currently testing my console on a different account, but I'm not confident this is helping. Had no issues so far after one day. Of course I've then got to get back in touch with Xbox support on twitter to see if they can work out why my main account
is having intermittent sign in issues.

I did a factory reset today and re-installed all my games. COD still freezes.