if i factory reset my xbox, but im signed into the xbox app, will this affect my account info?

Hi there Amelia, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Factory resetting your console does not affect your account or the Xbox app. After resetting the console, you can re-add your account with your email and password, and you'll still have access to your purchased games, progress, and so on, as everything is stored in the Xbox/Microsoft cloud.

In short, the reset of your console is completely independent of your account or the Xbox app.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

No problem, Amelia, it's a pleasure to help.

Best regards.

In this case, please try a factory reset:
Press the Xbox button > Settings > System > Console info > Reset this xbox > Reset and keep my games and apps. The "Reset and keep my games and apps" option will not make you lose your games, but you will need to sign in to your account again.

In this case, please try to factory reset your console:

Press the Xbox button > Settings > System > Console info > Reset this xbox > Reset and keep my games and apps. The "Reset and keep my games and apps" option will not make you lose your games, but you will need to sign in to your account again.

Thanks for trying. In this case, would you please try to factory reset your console?

Press the Xbox button > Settings > System > Console info > Reset this xbox > Reset and keep my games and apps. The "Reset and keep my games and apps" option will not make you lose your games, but you will need to sign in to your account again.