Idea on why I cannot send messages?

It is not a ban on my account (0 violations / reports/ bans ever) enforcement page reads as perfect record

But it is account related as the message appears on xbox / pc/ android when attempting to send a message

If I log into a friends account on the same devices, messaging works fine

Any ideas?

:)

 

cant send messages

so I looked up on why I cant send messages. my rep is good and my privacy says I can send messages. its been four months and I still cannot send messages. I have no idea why, can someone please help me?

 

Can't send messages on xbox one

i having trouble sending messages on my Xbox one. when i try to send one it says message didn't send anyone have an idea why?

 

HI K,

Thanks for posting about this, are you receiving any error messages when attempting to send a message? Try out this article here: Why can't I send messages
from my Xbox One or the Xbox app? for the Reputation Check and attempt to send a message after.

I hope this information helps, thanks again!

 

Yes that url is suggested when I attempt to send but as I addressed in my initial post it is 100% not my reputation.

 

Did you attempt the remaining steps on the troubleshooting page? (Adding the code, and getting the text?)

Have you checked your privacy settings for your account? Check them here: Xbox One online safety and privacy settings

 

Hello Williams,

Thank you for contacting Forum support!

Should the account work on other devices then it could be something with your console or the way your settings may be set up.

I recommend to follow the steps on How to add or remove a Microsoft account on Xbox One
then before re-adding the account power cycle your Xbox One console.

let us know if that helps.

 

As stated in the original post, it is account related as the problem persists across ALL devices. *When logged into a different account* the problem is not there.

 

Hey Xbox Gamer,

Sorry to hear about this account problem. Seeing as it is an account issue, I suggest you try a

Password Reset, to sync it up and try sending a message afterwards. If this doesn't work, provide what error message you are receiving when the message fails to send.